Director, Bank Business Process Consultant - Disputes

About the position Responsibilities • Direct managers who oversee teams responsible for investigating member claims and processing dispute inquiries. • Develop and recommend improvements to Disputes products, processes, and service delivery. • Ensure compliance attestations are completed in adherence to guidelines and timelines. • Lead functional projects and initiatives, communicating project plans and eliminating roadblocks. • Ensure dispute operations are efficient and effective in meeting member and regulatory requirements. • Manage department resources to achieve service and relationship goals, including third-party vendor relationships. • Interact with internal and external audit and regulatory examination teams. • Build and manage a team of leaders and professionals through recruitment, training, and performance management. • Identify, measure, monitor, and control risks associated with business activities. Requirements • Bachelor's degree or 4 years of related experience in lieu of a degree. • 8 years of related experience in bank operations, including program/project management and process improvement. • 3 years of direct team lead or management experience in a team-oriented environment. • Strong leadership, motivational, and interpersonal skills. • Experience handling customer complaints and disputes related to debit, credit, and deposit accounts. • Understanding of applicable state and federal regulations related to disputed transactions. Nice-to-haves • US military experience through military service or as a military spouse/domestic partner. • Bank Financial Crimes Experience. • Experience with core risk management programs including Risk and Control Self-Assessment (RCSA). • 1st or 2nd Line of Defense (LOD) experience in developing and executing control processes. Benefits • Comprehensive medical, dental, and vision plans. • 401(k) and pension plans. • Life insurance and parental benefits. • Adoption assistance and paid time off program with paid holidays. • 16 paid volunteer hours and various wellness programs. • Career path planning and continuing education support. Apply tot his job Apply To this Job