Experienced Site Reliability Engineer – Cloud Infrastructure and Services Management for a Next-Generation Data Security Platform

Introduction to Workwarp and Our Mission

Workwarp is at the forefront of revolutionizing data security in the multi-cloud era. As a pioneer in this field, we are committed to building the next generation of data security platforms that empower businesses to secure their most valuable assets. Our team is comprised of talented individuals who have contributed to the success of industry giants such as Google, Okta, AWS, and Snowflake. We are now seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our growing team and play a pivotal role in ensuring the smooth operation and performance of our critical infrastructure and services.

About the Opportunity

In this role, you will have the opportunity to work cross-functionally with a team of skilled engineers to create alignment and deliver results. As an SRE, you will be responsible for leading small teams and demonstrating technical leadership as we continue to grow and expand our team. Your expertise will be instrumental in shaping the success of our company and contributing to the development of our cutting-edge data security platform.

Key Responsibilities

• Deploy software for Cloud Prem and SAAS customers, ensuring seamless integration and optimal performance.
• Respond to and diagnose system incidents in a timely and efficient manner, minimizing downtime and impact on users.
• Collaborate with other engineers to establish root causes and implement effective resolutions, promoting a culture of transparency and accountability.
• Continuously improve incident response processes and documentation for future occurrences, ensuring that our systems and services are always running at peak performance.
• Proactively monitor and maintain the health and performance of our infrastructure and services, identifying areas for improvement and implementing operational enhancements.
• Perform routine administrative tasks such as system configuration, user management, and data backups, ensuring the integrity and security of our systems.
• Identify and implement operational improvements to ensure ongoing system reliability and efficiency, driving innovation and excellence in our operations.
• Develop and implement scripts and automated solutions to streamline operational tasks and reduce manual workload, leveraging your technical expertise to drive process improvements.
• Participate in the on-call rotation to address critical incidents outside of regular business hours, demonstrating your commitment to our customers and our systems.
• Ensure effective handoff between on-call engineers and document post-incident information for future reference, promoting knowledge sharing and collaboration.
• Document processes for support and create, maintain, and execute run-books for identified situations, ensuring that our systems and services are always well-documented and easily maintainable.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• A BS degree in Computer Science or a related field, demonstrating a strong foundation in computer systems and software engineering.
• 3+ years of experience in Site Reliability Engineering, with a proven track record of delivering results in a fast-paced and dynamic environment.
• 2+ years of experience working with cloud platforms and cloud automation tools, especially in AWS, demonstrating your expertise in cloud-based systems and services.
• Strong experience with Kubernetes, Linux, AWS networking (VPC), and Terraform, showcasing your technical proficiency in these areas.
• Experience with the GitOps model for deployment, highlighting your understanding of modern deployment practices and methodologies.
• Familiarity with distributed version control, demonstrating your ability to work with complex version control systems.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience with monitoring and alerting tools (e.g., Prometheus, Grafana), demonstrating your ability to monitor and optimize system performance.
• Bazel and Helm experience, showcasing your familiarity with these tools and technologies.
• Understanding of software configuration best practices, highlighting your commitment to delivering high-quality software and systems.
• Ability to wear multiple hats in a fast-paced environment, demonstrating your flexibility and adaptability in the face of changing priorities and requirements.
• Hands-on, "can-do" attitude and a bias for action, showcasing your proactive approach to problem-solving and your willingness to take initiative.
• Low ego and high intellectual curiosity, demonstrating your ability to learn from others, share knowledge, and collaborate effectively.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong technical leadership skills, with the ability to lead small teams and drive technical initiatives.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Strong problem-solving skills, with the ability to analyze complex problems and develop effective solutions.
• Ability to work in a fast-paced and dynamic environment, with a strong focus on delivering results and meeting deadlines.
• Strong attention to detail, with a commitment to delivering high-quality software and systems.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to providing our employees with opportunities for career growth and development. As an SRE, you will have the opportunity to work on complex and challenging projects, develop your technical skills, and contribute to the growth and success of our company. You will also have access to a range of learning benefits, including training and development programs, mentorship opportunities, and conference and workshop attendance.

Work Environment and Company Culture

At Workwarp, we pride ourselves on our strong company culture and commitment to our values. We believe in fostering a culture of ownership, integrity, and humility, and we are looking for individuals who share these values. Our team is comprised of talented and motivated individuals who are passionate about delivering exceptional results and making a meaningful impact. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive salary and equity package, as well as a range of perks and benefits, including:

• 401(k) retirement plan
• Pre-tax health care, dependent care, and commuter benefits (FSA)
• Flexible medical, dental, and vision benefits
• Parental leave
• Flexible Time Off
• Monthly Connectivity Stipend

Conclusion

If you are a motivated and experienced Site Reliability Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. At Workwarp, we are committed to building a strong and talented team, and we believe that this role will provide you with the opportunity to make a meaningful impact and contribute to the growth and success of our company. Don't miss out on this exciting opportunity – apply now and take the first step towards an exciting and rewarding career with Workwarp.