Experienced Customer Service Agent - Building Strong Relationships with Partners and Customers at blithequark

Join the Heart of blithequark's Business as a Customer Service Agent

At blithequark, our Contact Center Agents are the backbone of our organization, forming the vital human connection between our customers and our esteemed partners, including well-known names like Kelly Blue Book and iHeart Media. As a Customer Service Agent, you will play a crucial role in delivering exceptional customer experiences, addressing client inquiries, and providing top-notch service regarding multiple products and services offered by blithequark.

About blithequark and the Industry

blithequark operates at the forefront of customer service, leveraging its expertise to drive business success through strong customer relationships. Our industry is rapidly evolving, with a growing emphasis on personalized customer experiences and seamless interactions. As a Customer Service Agent at blithequark, you will be an integral part of this dynamic landscape, working with a talented team to innovate and improve customer engagement strategies.

Key Responsibilities

• Placing a high volume of outbound calls to customers to schedule appointments with our automotive partners, ensuring a smooth customer experience.
• Assisting customers with inquiries about products and services, providing accurate and timely information.
• Delivering high-standard, individualized customer service, building strong relationships and rapport with customers.
• Promoting the interest of customers in the products and services offered by blithequark, identifying opportunities to enhance customer engagement.
• Maintaining and updating our customer database, ensuring accurate and up-to-date information.
• Providing regular feedback and insights on the effectiveness of policies and processes within the services and contact center department.
• Performing other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications

To excel as a Customer Service Agent at blithequark, you will need:

• A strong passion for delivering exceptional customer service, with a focus on building relationships and advocating for our partners.
• Flexibility in your schedule, including availability to work evenings and weekends, such as a shift from Sunday to Thursday, 11:30 am - 8:00 pm (CST).
• Adaptability and a willingness to evolve with changing processes and workflows, ensuring continuous improvement in customer experience.
• Availability for regular check-ins with supervisors, being open to feedback and coaching.
• The ability to multitask comfortably, handling multiple responsibilities simultaneously, such as listening, talking, and typing.
• A high-energy approach to making a large number of outbound calls, maintaining a positive and engaging tone.
• Proficiency in Microsoft Office Suite and typing skills at 25 WPM or higher.
• A positive, team-oriented attitude, being a great team member with a collaborative mindset.

Preferred Qualifications

While not mandatory, the following qualifications can enhance your candidacy:

• Customer service experience, preferably with at least 1 year of experience in a similar role.
• A high school diploma or equivalent.

What to Expect at blithequark

At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Service Agent, you can expect:

• Competitive compensation, with a base pay of $15.00 hourly plus a Phone Time bonus, potentially earning $17-19 per hour.
• Shift differentials for night and weekend work, recognizing your flexibility and commitment.
• A comprehensive benefits package, including a 401K retirement plan, medical, dental, and vision insurance, and company-paid sick time.
• Opportunities for career growth and professional development, with a focus on continuous learning and improvement.
• A collaborative, open-office environment where you can thrive and make a meaningful contribution.

Work Environment and Physical Demands

The physical demands of this role include:

• The ability to work at a computer for extended periods.
• The capacity to hold conversations over the phone for long durations.
• The ability to work effectively in an open-office environment with varying noise levels.
• Lifting, pushing, or pulling up to 50 lbs. to support training simulations.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Why Join blithequark?

blithequark is an exciting and dynamic organization that values its employees and customers alike. By joining our team as a Customer Service Agent, you will have the opportunity to:

• Be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences.
• Develop your skills and expertise in a supportive and collaborative environment.
• Enjoy a comprehensive benefits package and competitive compensation.
• Contribute to the growth and success of blithequark, making a meaningful impact on our customers and partners.

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to blithequark as a Customer Service Agent. Join our team and be part of shaping the future of customer service!

Location: Remote (must reside in Twin Falls, Idaho)

Job Type: Full-time

To apply, please visit our application portal: Apply Now!