Experienced Customer Care Representative - Remote Crew Scheduling Specialist at blithequark

Join the blithequark Team as a Remote Customer Care Representative - Crew Scheduling Specialist

At blithequark, a pioneering spirit and passion for innovation drive everything we do. Founded by individuals who understand the needs of travelers and fliers, our rich heritage and forward-thinking approach continue to shape our team today. We're known for our warm demeanor, respect for our customers, and meticulous attention to detail, setting us apart from the competition. If you're driven by a curiosity and desire for excellence, you'll thrive in our dynamic environment.

About the Role

We're seeking an experienced Customer Care Representative to join our team as a Crew Scheduling Specialist. This full-time remote position reports to the Supervisor of Crew Services and plays a critical role in optimizing flight crew resources. The ideal candidate will possess a deep understanding of FAR Section 121 and FAR Section 117 crew scheduling requirements, excellent communication skills, and the ability to embody our company culture while working with flight crews in a fast-paced environment.

Key Responsibilities

• Ensure efficient utilization of pilots and maintain daily tracking of their attendance.
• Provide exceptional customer care and support to all crewmembers by managing booking-related tasks, including disseminating the right procedural and regulatory information.
• Notify crewmembers of changes to their daily/monthly schedule and communicate schedule changes in a timely manner.
• Guarantee compliance with FAA-mandated Section 91, Section 121, and Section 117 regulations, as well as company policies.
• Continuously monitor and verify the integrity of the flight schedule by ensuring all segments have been assigned to a legal crew.
• Resolve flight crew legitimacy issues and layover requirements based on relevant regulatory and contractual requirements.
• Maintain primary correspondence with crewmembers, flight control, and station staff related to crew schedules.
• Process trip trades, trip drops, sick calls, emergency leaves, and other daily schedule changes.
• Secure all necessary accommodations, including lodging and deadhead flight bookings.
• Ensure the use of reserve crewmembers in the most efficient and timely manner necessary to guarantee operational reliability.
• Work closely with dispatchers to resolve issues and guide the efficient day-to-day operation of the aircraft.
• Report on daily scheduling and department status.
• Perform other duties as assigned.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree or higher (Associate degree or higher preferred).
• A self-motivated and positive attitude, with the ability to proactively identify and prevent potential operational disruptions.
• Strong verbal and written communication skills, with an emphasis on quality, tone, detail, and accuracy.
• Proficiency in Microsoft Office products and general web applications.
• The ability to work varied shifts, including nights, weekends, and holidays on an as-needed basis.
• Exceptional customer service skills and a commitment to outstanding professionalism.
• The capacity to work under tight deadlines and in high-stress situations effectively.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• The ability to work independently and as a vital part of a team.

Preferred Qualifications

• Two years of experience in a customer support or airline role, or one year of Crew Scheduling experience.
• A proven track record of providing excellent customer service and working in a fast-paced environment.

What We Offer

At blithequark, we offer a competitive salary range of $35-45 per hour, depending on experience. Our comprehensive benefits package includes:

• A dynamic and supportive work environment that fosters growth and development.
• Opportunities for career advancement and professional growth.
• A culture that values innovation, teamwork, and customer satisfaction.
• The flexibility to work remotely and maintain a healthy work-life balance.
• A range of perks and benefits that enhance your overall well-being.

Why Join blithequark?

By joining our team, you'll become part of a pioneering organization that's shaping the future of the airline industry. You'll have the opportunity to work with a talented team of professionals who share your passion for excellence and customer satisfaction. Our dynamic environment is designed to foster growth, innovation, and collaboration, ensuring that you'll have the support and resources you need to succeed.

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Crew Scheduling Specialist at blithequark, you'll play a critical role in optimizing our flight crew resources and contributing to the success of our organization.

How to Apply

If you're ready to join a team that values innovation, teamwork, and customer satisfaction, apply now to become a Remote Customer Care Representative - Crew Scheduling Specialist at blithequark. We look forward to hearing from you!

Equal Opportunities

blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and perspectives.

Accommodations

If you require alternative methods for application or screening, please contact us directly to request this. We are committed to making our application process accessible to all candidates.