Experienced Customer Support and Brand Ambassador – Qcare Online Chat Specialist for Global Technology Leader

Introduction to BenQ and Our Vision

Imagine being part of a globally recognized brand that seamlessly merges cutting-edge technology with exceptional talent to bring enjoyment and quality to life. At BenQ, an award-winning display solutions provider, we are dedicated to creating innovative products for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values are centered around "Bringing Enjoyment ‘N’ Quality to Life," and we are now seeking a highly skilled and motivated Qcare Online Chat Specialist to join our team.

About the Role

We are excited to offer an opportunity for a talented individual to support our presales marketing and service initiatives as a Qcare Online Chat Specialist. This role is pivotal in introducing end-users to the BenQ brand through product introductions, understanding our brand story, key product features, and most importantly, our customers’ needs to provide the best solutions and communication. As a Qcare Online Chat Specialist, you will be the face of our brand, interacting with customers, addressing their queries, and ensuring a superior customer experience.

Key Responsibilities

• Foster an innovative and customer-centric environment that embodies our "People First" attitude, ensuring that every interaction reflects our commitment to quality and enjoyment.
• Respond to online chat cases on the BenQ website via the HubSpot platform, providing timely, accurate, and personalized support to our customers.
• Assimilate and convey the BenQ brand story, key messages, and product features while addressing customer needs, ensuring that our brand values and mission are consistently represented.
• Develop market strategies with customer insights through data analysis of each segment, contributing to the growth and evolution of our marketing efforts.
• Collaborate with cross-functional teams, including the eCommerce Team, Logistics, and Product Managers, to create seamless processes for escalating and resolving customer issues, ensuring a cohesive and efficient customer support system.
• Perform other duties and responsibilities as assigned by the management, demonstrating flexibility and a willingness to adapt to the evolving needs of our organization.

Essential Qualifications and Skills

To excel in this role, you should possess:

• At least 3 years of experience as an operations/contact center agent, with a proven track record of providing exceptional customer support.
• Experience in responding to social media and email inquiries, with the ability to craft engaging and informative responses that reflect our brand voice.
• A strong understanding of computer peripherals and hardware, with a comfort level in learning new tools and technologies to stay up-to-date with industry trends.
• Good knowledge of branding and marketing principles, with the ability to apply this knowledge in developing effective marketing strategies and communicating our brand story.
• Proven ability to work with cross-functional teams, resulting in successful new efforts, programs, or services that drive business growth and customer satisfaction.
• Excellent organizational, planning, and communication skills, with the ability to prioritize tasks, manage time effectively, and communicate complex information in a clear and concise manner.
• Proficiency in working in a Windows-based environment and web/cloud-based applications, with knowledge of platforms such as HubSpot and Salesforce.

Preferred Qualifications

A Bachelor’s degree is preferred, although equivalent experience and a demonstrated ability to perform the responsibilities of the role will also be considered.

Career Growth Opportunities and Learning Benefits

At BenQ, we are committed to the growth and development of our employees. As a Qcare Online Chat Specialist, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge in customer support, marketing, and technology.
• Opportunities for career advancement within our global organization, with a focus on promoting from within and recognizing outstanding performance.
• A collaborative and dynamic work environment that encourages innovation, creativity, and teamwork.
• Regular feedback and coaching to support your professional development and help you achieve your career goals.

Work Environment and Company Culture

Our company culture is built around our core values of "Bringing Enjoyment ‘N’ Quality to Life." We believe in:

• Fostering a positive and inclusive work environment that values diversity, equity, and inclusion.
• Encouraging open communication, transparency, and feedback to ensure that every voice is heard and valued.
• Recognizing and rewarding outstanding performance and contributions to our organization.
• Supporting the well-being and work-life balance of our employees, with a range of benefits and perks that promote health, happiness, and productivity.

Compensation, Perks, and Benefits

We offer a competitive base salary plus bonus, based on experience, as well as a range of benefits and perks that include:

• Comprehensive health insurance and wellness programs to support your physical and mental health.
• Generous paid time off and holidays to ensure that you have time to rest, relax, and recharge.
• Opportunities for professional development and growth, with a focus on promoting from within and recognizing outstanding performance.
• A dynamic and collaborative work environment that is designed to inspire creativity, innovation, and teamwork.

Conclusion

If you are a motivated and customer-focused individual with a passion for technology and innovation, we encourage you to apply for the Qcare Online Chat Specialist role at BenQ. As a global leader in display solutions, we offer a unique opportunity to be part of a dynamic and growing organization that is committed to bringing enjoyment and quality to life. Join our team and take the first step towards an exciting and rewarding career that offers challenges, opportunities, and growth.

Apply now and let's discuss how you can become a vital part of our success story. We look forward to hearing from you and exploring how your skills, experience, and passion for customer support can contribute to our mission of "Bringing Enjoyment ‘N’ Quality to Life."