Experienced Online Chat Support Assistant - Customer Service and Success - Remote Work Opportunity with Comprehensive Training and Growth Potential

Join a Culture of Excellence and Collaboration at Zimmer Biomet Holdings

We are seeking a highly skilled and enthusiastic Online Chat Support Assistant to join our dynamic team at Zimmer Biomet Holdings, a global leader in musculoskeletal healthcare! As a part-time Online Chat Support Assistant, you will play a crucial role in providing exceptional service and support to our customers through online chat platforms. This is an exciting opportunity for individuals looking to kick-start their career in customer support within a dynamic and innovative environment.

About Zimmer Biomet Holdings

Zimmer Biomet Holdings is a global leader in musculoskeletal healthcare, dedicated to delivering innovative solutions that improve patient outcomes and enhance quality of life. With a strong commitment to excellence and collaboration, we foster an environment where every team member can thrive and bring their unique ideas to life.

Job Summary

As an Online Chat Support Assistant, you will be responsible for providing timely and efficient responses to customer inquiries through online chat channels. You will assist customers with product information, troubleshooting, and resolving any issues they may encounter, while maintaining a high level of professionalism and empathy. This is a fantastic opportunity to grow your career in customer support, with comprehensive training and professional development opportunities to advance your skills.

Key Responsibilities

• Customer Support:
  • Provide timely and efficient responses to customer inquiries through online chat channels.
  • Assist customers with product information, troubleshooting, and resolving any issues they may encounter.
  • Maintain a high level of professionalism and empathy while communicating with customers.
• Information Management:
  • Accurately document customer interactions and feedback in our customer management systems.
  • Stay informed about our product offerings, services, and company policies to provide knowledgeable support.
• Collaboration:
  • Work closely with other support team members to ensure seamless service delivery and timely resolution of customer issues.
  • Collaborate with cross-functional teams to provide insights and feedback for continuous improvement of customer support processes.
• Innovation and Adaptability:
  • Identify opportunities to enhance the online chat support experience and propose innovative solutions.
  • Adapt quickly to changes in products, services, and technologies as they evolve.
• Training and Development:
  • Participate in training sessions and professional development opportunities to improve skills and stay current with industry best practices.
  • Contribute to team knowledge sharing by sharing insights and experiences with other team members.

Requirements

Education

• A high school diploma or equivalent is required; a degree in a related field is a plus.

Experience

• A minimum of 1 year of experience in customer service or support role, preferably in an online or chat-based environment.

Technical Skills

• Proficiency in using chat support software, customer relationship management (CRM) tools, and standard office software (e.g., Microsoft Office).

Personal Traits

• Passionate and dedicated individual committed to providing exceptional customer service.
• Demonstrates strong initiative and motivation to learn and grow within the organization.

Soft Skills

• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving skills and ability to think critically under pressure.
• Innovative mindset with a willingness to embrace change and adapt to new challenges.

Benefits and Perks

At Zimmer Biomet Holdings, we offer a comprehensive benefits package to support your well-being and career growth. Some of the benefits include:

• Comprehensive Training: We provide comprehensive training and professional development opportunities to advance your skills and knowledge.
• Profit-Sharing Program: Our profit-sharing program rewards your contributions to the company's success.
• Joining Bonus: We offer a joining bonus as a token of appreciation for becoming a part of our Zimmer Biomet family.
• Remote Work Opportunity: This is a remote work opportunity, allowing you to work from the comfort of your own home.
• Competitive Salary: We offer a competitive salary to ensure that you are fairly compensated for your work.

Work Environment and Company Culture

At Zimmer Biomet Holdings, we believe in fostering an environment where every team member can thrive and bring their unique ideas to life. Our company culture is built on the principles of excellence, collaboration, and innovation. We celebrate and nurture creativity and innovation, and we are committed to creating an inclusive environment where all individuals can learn and grow.

Career Growth Opportunities and Learning Benefits

As an Online Chat Support Assistant at Zimmer Biomet Holdings, you will have access to comprehensive training and professional development opportunities to advance your skills and knowledge. You will also have the opportunity to collaborate with cross-functional teams and contribute to the continuous improvement of customer support processes. This is a fantastic opportunity to grow your career in customer support and take on new challenges.

Equal Opportunity Statement

Zimmer Biomet Holdings is an equal opportunity employer. We encourage all qualified candidates, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic, to apply. We are committed to creating an inclusive environment where all individuals can learn and grow.

How to Apply

If you have the skills and passion we're looking for, please submit your application today. You can apply on GrabJobs and you will be notified if shortlisted for the job.

Apply To This Job

This is a fantastic opportunity to grow your career in customer support. Don't miss out on this chance to join our team and take the first step towards a rewarding and challenging career.