Experienced Full Stack Software Engineer – Web & Cloud Application Development for Disney's Social Media Customer Support Team

Join the Disney Team: Delivering Magical Experiences through Exceptional Customer Support

Are you passionate about delivering exceptional customer experiences and have a flair for social media? Do you enjoy working in a fast-paced environment and collaborating with a talented team? Look no further! The Walt Disney Organization is seeking a highly skilled and motivated Social Media Customer Support representative to join our remote team. As a key member of our customer support team, you will play a crucial role in ensuring that our guests receive the highest level of service and support across our social media channels.

About The Walt Disney Organization

The Walt Disney Organization is a world-renowned entertainment and media conglomerate with a rich history spanning nearly a century. With operations in over 40 countries, we are committed to creating unforgettable experiences for our guests and customers. Our company culture is built on a foundation of innovation, creativity, and inclusivity, and we strive to make a positive impact on the communities we serve.

Job Summary

We are seeking a highly skilled and motivated Social Media Customer Support representative to join our remote team. As a Social Media Customer Support representative, you will be responsible for providing exceptional customer service and support to our guests across our social media channels, including Facebook, Twitter, Instagram, and more. You will work closely with our customer support team to resolve guest issues, respond to inquiries, and provide timely and effective solutions.

Key Responsibilities

• Provide exceptional customer service and support to guests across social media channels, including Facebook, Twitter, Instagram, and more
• Respond to guest inquiries and resolve issues in a timely and effective manner
• Collaborate with the customer support team to ensure that guest issues are resolved and that our guests receive the highest level of service and support
• Develop and maintain a deep understanding of Disney's products and services, including Disney+, to effectively address guest inquiries and concerns
• Utilize social media analytics tools to track and analyze guest interactions and feedback, providing insights to inform future customer support strategies
• Work closely with cross-functional teams, including marketing, sales, and product development, to ensure that guest feedback and concerns are addressed and resolved
• Participate in ongoing training and development to stay up-to-date on Disney's products and services, as well as emerging trends and technologies in social media and customer support

Requirements

Essential Qualifications

• Bachelor's degree in a related field, such as Communications, Customer Service, or Marketing
• 2+ years of experience in customer support, preferably in a social media or online support environment
• Proven experience in providing exceptional customer service and support, with a focus on resolving guest issues and concerns
• Strong knowledge of social media platforms, including Facebook, Twitter, Instagram, and more
• Excellent communication and interpersonal skills, with the ability to effectively interact with guests and internal stakeholders
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong analytical and problem-solving skills, with the ability to analyze data and provide insights to inform future customer support strategies

Preferred Qualifications

• Experience working in a remote or distributed team environment
• Familiarity with Disney's products and services, including Disney+
• Experience with social media analytics tools and platforms
• Certification in customer service or a related field

What We Offer

Compensation and Benefits

We offer a competitive salary range of $70,000 - $80,000 per year, depending on experience. In addition to a comprehensive benefits package, including:

• 25 days of annual leave
• Private medical insurance and dental care
• Free Park admission: enjoy complimentary admission to our theme parks and resorts for you and your family
• Disney discounts: take advantage of exclusive discounts on Disney merchandise, resort food and beverage, and more
• Disney+ subscription: enjoy a complimentary subscription to Disney+
• Exceptional parental and caregiver leave policies
• Employee resource groups: connect with colleagues who share similar interests and backgrounds through our employee resource groups, including Women @ Disney, Disney Diversity, Disney PRIDE, and more

Career Growth and Learning Opportunities

At The Walt Disney Organization, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:

• Ongoing training and development opportunities to stay up-to-date on Disney's products and services, as well as emerging trends and technologies in social media and customer support
• Career advancement opportunities: we encourage internal mobility and promote from within
• Mentorship programs: connect with experienced colleagues who can provide guidance and support

Work Environment and Company Culture

We are a diverse and inclusive company that values creativity, innovation, and collaboration. Our company culture is built on a foundation of respect, integrity, and inclusivity, and we strive to create a work environment that is engaging, challenging, and rewarding. As a remote team member, you will have the flexibility to work from home and collaborate with colleagues across the globe.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.