**Experienced Full Stack Customer Service Appointment Setter – Remote Opportunity with Competitive Salary and Benefits**
Join a dynamic team at workwarp and embark on a meaningful career journey! We are seeking an experienced and highly motivated Customer Service Appointment Setter to join our vibrant team. This full-time opportunity offers the flexibility to work remotely or from our office, allowing you to choose the work environment that best suits your needs. As a valued member of our team, you will play a pivotal role in ensuring our operations run smoothly, providing exceptional customer service, and driving business growth.
Job Overview
We are excited to invite applications for the role of Appointment Setter – Customer Service Representative, a critical position within our team based in Tilton, NH. This full-time opportunity offers a competitive salary, comprehensive benefits, and a chance to grow your career in a dynamic and supportive environment. As a Customer Service Appointment Setter, you will be instrumental in scheduling appointments for our skilled technicians, interacting with clients to gather information and provide assistance, and supporting overall operational efficiency through your attention to detail and client-focused approach.
Key Responsibilities
- Answering incoming calls and managing customer databases: You will be the first point of contact for our clients, providing exceptional customer service and ensuring that their needs are met.
- Scheduling appointments for our skilled technicians: You will be responsible for scheduling appointments for our technicians, ensuring that they are allocated efficiently and effectively.
- Interacting with clients to gather information and provide assistance: You will be the primary point of contact for our clients, gathering information, providing assistance, and resolving any issues that may arise.
- Supporting overall operational efficiency through your attention to detail and client-focused approach: You will be responsible for ensuring that our operations run smoothly, providing exceptional customer service, and driving business growth.
Required Skills
To excel in this position, candidates should possess:
- Strong organizational skills and a keen eye for detail: You will be responsible for managing customer databases, scheduling appointments, and ensuring that our operations run smoothly.
- Exceptional customer service abilities: You will be the primary point of contact for our clients, providing exceptional customer service and ensuring that their needs are met.
- Experience in scheduling and appointment setting: You will be responsible for scheduling appointments for our technicians, ensuring that they are allocated efficiently and effectively.
- Proficiency in using ServiceTitan software: You will be required to use ServiceTitan software to manage customer databases, schedule appointments, and track customer interactions.
Qualifications
Ideal candidates will have:
- A minimum of 2 years of experience with ServiceTitan: You will be required to have experience using ServiceTitan software to manage customer databases, schedule appointments, and track customer interactions.
- Relevant office experience in a trade industry, such as chimney services, HVAC, or electrical: You will be responsible for interacting with clients in a trade industry, providing exceptional customer service, and ensuring that their needs are met.
- A current valid driver's license: You will be required to have a current valid driver's license to travel to client sites, if necessary.
Career Growth Opportunities
This position offers numerous avenues for professional development within our esteemed company, which has been a leader in design, sales, installation, and service for chimney, fireplace, and stone solutions since 2009. We are committed to supporting your career advancement and ensuring your success. As a valued member of our team, you will have access to:
- Training and development programs: You will have access to training and development programs to help you grow your skills and advance your career.
- Mentorship and coaching: You will have access to mentorship and coaching to help you navigate your role and achieve your goals.
You will have opportunities to advance your career within our company, taking on new challenges and responsibilities.
Company Culture and Values
As a family-owned business, we pride ourselves on our employee-first culture, emphasizing comfort, productivity, and collaboration. Our mission is to bring warmth and safety to every home and business we serve, and we strive to create a positive and supportive work environment. Our values include:
- Customer-centricity: We are committed to providing exceptional customer service and ensuring that our clients' needs are met.
- Integrity: We are committed to acting with integrity, honesty, and transparency in all our interactions.
- Teamwork: We believe in the power of teamwork and collaboration to achieve our goals and objectives.
Compensation and Benefits
We offer a competitive compensation package that includes:
- Comprehensive health insurance: You will have access to comprehensive health insurance to ensure your physical and mental well-being.
- 401(k) retirement plan: You will have access to a 401(k) retirement plan to help you save for your future.
- Paid training programs: You will have access to paid training programs to help you grow your skills and advance your career.
- Paid time off (PTO) and holidays: You will have access to paid time off (PTO) and holidays to ensure you have a healthy work-life balance.
Conclusion
If you are motivated, detail-oriented, and passionate about delivering outstanding customer service, we encourage you to apply for this exceptional opportunity to become part of our dedicated team. Your contributions are valued, and our quick and user-friendly application process makes it easy to take the next step in your career with us. Apply today and let's build the future together!
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