AVP, Communications Process & Governance

Become a part of our caring community and help us put health first Become a part of our caring community and help us put health first Are you a strategic operations leader with a passion for structure, accountability, and transformation? As the AVP, Process & Governance, you'll lead the development and oversight of enterprise-wide marketing processes and governance frameworks-ensuring Humana's marketing operations are efficient, compliant, and member-focused. You'll oversee a high-impact team responsible for regulatory governance, compliance capabilities, strategic intake, and operational transformation. This role is ideal for someone who thrives in complexity and is committed to building systems that empower teams, protect the brand, and enable scalable, high-impact marketing execution. Role Responsibilities As a senior leader in Humana's Marketing Operations & Technology organization, you will oversee the design, implementation, and governance of core marketing processes and standards. Enterprise Process & Governance Leadership • Define and lead the enterprise marketing process strategy, including intake for operational & regulatory communications, prioritization, and execution workflows. • Establish governance frameworks that ensure consistency, compliance, and accountability across marketing operations and technology platforms. • Oversee platform governance and operational enablement, including work management tools, documentation systems, and performance dashboards. Compliance & Regulatory Oversight • Lead teams focused on marketing compliance governance, reusable language management, and regulated review and approval processes. • Serve as executive liaison to Legal, CMS, Regulatory Affairs, and Carrier partners. • Ensure audit readiness and proactive risk management across marketing channels and systems. Capabilities & Risk Enablement • Guide product managers responsible for consent & preferences, ADA accessibility, translations, TCPA compliance, and business continuity. • Own enterprise strategy for profile consent and preferences, inclusive communications, and risk documentation. • Champion AI/ML-powered tools for compliance automation and operational intelligence. Strategic Intake & Prioritization • Maintain enterprise-wide visibility into communication volume, timing, and channel mix. • Facilitate prioritization frameworks aligned to enterprise goals and capacity. • Partner with CLM and vertical leads to ensure seamless coordination across regulated, operational and discretionary communications. Efficiency & Transformation Activation • Oversee cost-to-serve tracking, efficiency metrics, and opportunity identification. • Activate cross-functional pilots and improvement programs across Marketing. • Partner with Finance, Procurement, Ops, and MarTech to scale transformation efforts. Team Leadership • Build and mentor a high-performing team, fostering a culture of operational excellence, transparency, and continuous improvement. Your leadership will ensure Humana's marketing operations are built for scale, speed, and integrity-supporting better health outcomes through better communication. Use your skills to make an impact Use your skills to make an impact Qualifications Required: • Bachelor's degree in Business Operations, Marketing, Information Systems, or related field. • 12+ years of experience in marketing operations, governance, or enterprise process leadership. • Proven success in leading cross-functional teams and large-scale transformation initiatives. • Deep understanding of marketing workflows, compliance, and technology platforms. • Familiarity with healthcare regulations and marketing compliance standards. • Strong strategic thinking, operational management, and executive communication skills. Preferred: • Master's degree or certification in Lean, Six Sigma, Agile, or Marketing Operations. • Experience with work management platforms such as Adobe Workfront, Jira, or Asana. • Background in enterprise governance, risk management, or change leadership. • Experience in building and scaling marketing operations in large, matrixed organizations. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $184,800 - $254,100 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-20-2025 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Apply tot his job Apply To this Job