Apprentice First Line Support Engineer ID-2700 – Amazon Store

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 The
Role:

You will be working alongside the team of currently,
9 support staff. Taking support tickets from customers, communicating with the
users, listening, and resolving their issues by remote access via their RMM and
ticketing system. Work on special projects, investigating new technology and
services. Collaborating with other team members and individually. They
encourage staff to further their certifications by mentoring and paying fees.
The team work closely together providing a great working environment.

 Benefits:

•                     Personalised
‘Development Plan’ allowing you and management to collaborate on your future
development. This includes certifications you aim to complete, customer service
training and Helpdesk KPIs. Each level of the development plan that is
completed is rewarded with salary increases.

•                     Flexible &
Remote Working - Once trained, your work schedule will allow both remote
working and office.

•                     Full Private
Medical insurance for all employees.

•                     Regular staff
socials

•                     Kitted out staff
room for breaks – Pool table, chilled drinks fridge.

•                     Holiday loyalty
program – Increased holiday allowance for long standing staff members.

•                     Free parking

Required Skills:

•                     Strong communication skills / Excellent telephone manner

•                     Knowledge of Windows OS and Microsoft Office packages.

•                     Ability to think on your feet and solve any complex issues with
empathy.

•                     Keen to learn.

•                     Desire to gain further industry recognised qualifications (With
assistance from Genmar)

Eligibility Criteria
Individuals must have a valid and eligible residency status to
apply for this role.

About ITP
We help employers develop their best talent
and inspire the next generation through apprenticeships, mentoring and
training, we’re plugging the UK’s digital skills gap to provide a workforce for
the future.

If this sounds like the role
for you, get in touch! Once we receive your application, one of our team will
be in touch to help you with the next stage.

The ITP are working
on behalf of a third party to advertise their vacancy.  By submitting your
CV, you agree to be contacted by The ITP and your information to be passed on
to a third party.