Part-Time Customer Service Specialist (20+ hrs/week, Zendesk + Troubleshooting)

We're an e-commerce company looking for a part-time customer service pro with strong experience working on Zendesk and a knack for troubleshooting equipment-related issues. What You’ll Do: - Respond to customer emails/tickets via Zendesk - Troubleshoot product issues (hardware/equipment-related) - Process refunds, replacements, and general inquiries - Ensure a high-quality support experience Requirements: - 3+ years in customer service (preferably e-commerce or tech) - Used Zendesk before (required) - Fluent English with excellent communication skills - Friendly, professional, and patient - Ability to work at least 20 hours per week, spread fairly across most days - including weekends - Reliable internet and remote work setup ️ Bonus if you have: - Experience supporting wellness or consumer electronics products - Familiarity with returns/warranty handling in e-commerce We offer a flexible schedule, supportive team and competitive pay. Start at 20 hrs/week, with the potential to increase hours. Apply tot his job Apply To this Job