Bilingual Front Desk Virtual Assistant - 100% Permanent

Description: • This is a remote position. We are currently seeking a Bilingual Front Desk Virtual Assistant to join our dynamic and growing property management team. • Responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with coordination of property maintenance activities. • As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties. • Key Responsibilities – Customer Service: Answer and route incoming calls with professionalism and a customer-first attitude; Communicate effectively with property owners, tenants, vendors, and internal staff; Document all communications clearly and accurately; Assist in resolving customer inquiries and escalating issues when necessary. • Administrative & Clerical Support – Maintain records of key property information (e.g., utility shut-offs, access codes, keys); Advertise vacant units accurately across platforms; Prepare and manage leasing documents, addendums, and move-in sheets; Process rental applications and ensure documentation is filed correctly in the system; Coordinate appointments for third-party visits, maintenance vendors, and auto-showings. • Maintenance Coordination – Daily review and assignment of maintenance service requests; Follow up on open work orders to ensure timely completion; Assist with after-hours maintenance as needed; Communicate work status updates to all relevant parties. • Additional duties: Help coordinate seasonal or routine maintenance like sprinkler activation or winterization Requirements: • Bilingual: Fluent in English and Spanish • High school diploma or equivalent required • Excellent verbal and written communication skills • Strong organizational and multitasking abilities in a fast-paced environment • Proficient in Microsoft Office and internal software systems (training provided) • Ability to manage multiple phone lines and prioritize tasks efficiently • High attention to detail and accuracy in recordkeeping • Team player with strong problem-solving skills and a customer-focused mindset • A fast and reliable internet connection of at least 10 Mbps with internet backup available • At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc Benefits: Apply tot his job Apply To this Job