Credit Card Customer Service Representative

Description: • 100% remote, combo, or on site options available • Responsible for handling routine customer service inquiries via telephone, digital or chat channels • Use standard screens, scripts and procedures to respond to customer questions • Navigate computerized systems to respond and troubleshoot • Assist 100+ customers per day in a fast-paced call environment • Handle reward redemptions, account updates, card activations, payments, lost/stolen cards, statements, APR inquiries, and credit line requests • Escalate risk and customer-impacting issues to management • New hire training and equipment provided • May require credit screening and background check • Positions marked as remote eligible are limited to remote locations within the country in which the position is based • Applicants must be 18 or older at time of hire Requirements: • H.S. Diploma or GED • 1+ years Customer service • Excellent verbal communication and problem-solving skills • Comfortable with multi-tasking • Ability to navigate computerized systems and use standard screens, scripts and procedures • Must have a quiet workspace if working from home and wired internet (minimum 100 MBPS download/10 MBPS upload) • Ability to operate office equipment and communicate verbally and in writing • Applicants must be currently authorized to work in the United States on a full-time basis • Discover will not sponsor or transfer employment work visas Benefits: • $500 one-time home office allowance • $60 monthly remote work payment • Paid Parental Leave • Paid Time Off • 401(k) Plan • Medical, Dental, Vision, & Health Savings Account • Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances • Recognition Program • Education Assistance • Commuter Benefits • Family Support Programs • Employee Stock Purchase Plan Apply tot his job Apply To this Job