Bilingual Customer Service Representative

Job Description The GEICO Local Office in Lynbrook is looking to hire an upbeat, motivated, and hard-working individual for our Customer Service Representative position. This is an in-office position and includes working with customers both over the phone and face-to-face to assist them with their insurance needs. This is a Bilingual English/Spanish position, an ability to effectively speak, read, and write Spanish is required for the position. The ideal candidate will have a friendly and welcoming personality with the ability to effectively interact and communicate with customers and give accurate and complete information and recommendations to customers to assist the office in selling auto, homeowners, motorcycle, jewelry, and other personal lines products. The ability to provide excellent customer service while also efficiently and effectively servicing policies and maintaining a high level of professionalism is essential. • The goal for an applicant in this position will be to obtain a NYS Personal Lines Insurance license and obtain a promotion to Sales Agent in the office within six months of start date. Benefits Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Retirement Plan###Hands on Training###Career Growth Opportunities### Responsibilities • Receive inbound calls and walk-in customers interested in receiving help with their insurance • Make out-bound calls to follow up with policyholders regarding their insurance needs • Make proper recommendations on additional insurance products • Provide expert and professional advice on all aspects of the insurance policy • Provide exceptional customer service in all interactions • Build and maintain strong relationships with all customers Requirements • Possess a genuine willingness to learn, be intuitive, resourceful, and coachable • Possess an upbeat, positive, and enthusiastic attitude • Proficiency to multi-task and complete follow up tasks when needed • Experience with understanding customer needs and selling appropriate products to those needs • Great customer service skills • Problem-solving capabilities • Professional phone etiquette • Strong communication skills both written and oral • Proficient in English and Spanish (oral and written) • Familiarity with office machines (printers, computers, iPad) • Excellent knowledge of Microsoft Office • HS diploma required Apply tot his job Apply To this Job