CSA - Customer Service Associate

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Customer Support Specialist! Responsibilities: • Provide outstanding customer support and ensure a memorable customer experience • Answer customer inquiries and resolve complaints in a timely and effective manner • Develop and maintain a customer database, source and develop client referrals • Make presentations of our products and services to current and potential clients • Ensure customer satisfaction and good client relationships • Perform quality checks on product and service delivery • Outfit Service Technicians and make sure products are allocated correctly • Answer and Schedule Service Calls • Process Paperwork on Service Calls Requirements: • At least 2 years of experience as a successful CSR (Call Center or Security monitoring experience is a BIG plus) • Excellent customer focus, verbal and written communication skills • Strong attention to detail and multitasking skills • Proficiency with basic computer skills including experience moving between multiple computer screens while entering data • Demonstrated proficiency in Microsoft Office applications • Ability to quickly learn new software, interfaces, and systems • Ability to work in a team environment • Excellent problem-solving skills • Customer-first mentality • "I can do" attitude At our company, we value teamwork, company citizenship, and exceptional customer service. If you share these values and have a passion for providing outstanding support to our customers, we encourage you to apply for this exciting opportunity today! Job Type: Full-time Pay: $23.00 - $25.00 per hour Expected hours: 40 – 50 per week Benefits: • 401(k) matching • Employee discount • Health insurance • Paid time off Shift: • 8 hour shift • Day shift Ability to Commute: • Hawthorne, NJ 07506 (Required) Ability to Relocate: • Hawthorne, NJ 07506: Relocate before starting work (Required) Work Location: In person Apply tot his job Apply To this Job