Chat Support Specialist
About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.
Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.
● Receive inbound client chat and email queries.
● Provide answers to customer queries on setup and configuration, usage and
maintenance, and general functional and/or technical questions.
● Respond to clients in a pleasing and timely manner using provided templates, scripts and
the knowledge database.
● Report to the Team Leader and help build and develop a knowledge database repository
for newly encountered issues, concerns, comments and/or suggestions.
Requirements
● College graduate from any reputable school
● Must have good English written communication skills
● Can work in a fast-paced environment
● Detail oriented, highly accurate and productive
● Can work independently with minimal supervision
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