Remote Chat Support Representative

Hausmann is an innovative, relationship-driven commercial construction firm with high-quality projects across all market types. Operating in eight states with six corporate offices, we specialize in construction management, design build, and general contracting services—with the added advantage of self-perform capabilities. What started as a small local company has grown into one of the region's most trusted builders, nationally recognized on the ENR Top 400 Contractors list. We are seeking a friendly and motivated Chat Support Representative to join our dynamic team. The ideal candidate will be responsible for delivering high-quality support through live chat, assisting customers with their inquiries, and resolving any issues they may encounter. You will play a crucial role in enhancing customer satisfaction and building long-lasting relationships with our clients. Responsibilities: • Respond to customer inquiries via live chat in a timely and professional manner. • Provide accurate information regarding products, services, and policies. • Troubleshoot and resolve customer issues effectively, maintaining a positive attitude throughout the interaction. • Document customer interactions and feedback accurately in the support system. • Collaborate with team members and other departments to escalate complex issues as needed. • Participate in training sessions and stay updated on product changes and promotions. • Maintain a high level of professionalism and empathy while interacting with customers. • Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided. Qualifications: • High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus. • Proven experience in customer support, preferably in a chat support environment. • Excellent written communication skills with a strong command of grammar and spelling. • Ability to multitask and manage time effectively in a fast-paced environment. • Proficient in using chat software, customer relationship management (CRM) tools, and general computer applications. • Strong problem-solving skills and the ability to think critically under pressure. • A positive attitude and a passion for helping others. The pay range for this role is: 30 - 35 USD per hour(Remote (Tampa, Florida, US)) Apply tot his job Apply To this Job