Virtual Case Manager

Job: Virtual Case Manager Posted by: Community Sponsorship Hub  Type: Full-time  Location: Fully remote within the U.S., with regular travel to other locations. Salary: $85,000-95,000 annualized, commensurate with experience  Benefits: CSH offers an excellent benefits package, flexible work schedule, and generous vacation leave • This position is contingent upon funding awarded. About the Community Sponsorship Hub  The Community Sponsorship Hub (CSH) is a dynamic organization dedicated to growing the role of communities in the protection, resettlement, and integration of refugees and other forcibly displaced people. Mobilizing civil society, and the public, private, and philanthropic sectors, and empowering them with resources and access, we shape and coordinate a community sponsorship system that leverages the power of welcoming Americans.  CSH operates in the U.S. and works remotely with staff and partners across the nation.  About the Programs   CSH offers programs that support the arrival, resettlement, and integration of forcibly displaced populations, including refugees and Special Immigrant Visa (SIV) holders. Established to expand pathways for community involvement in refugee resettlement, CSH launched the first private sponsorship program in the United States since the 1980s with the creation of the Sponsor Circle Program in 2021. This groundbreaking initiative introduced a community-led model of resettlement outside of the traditional agency structure, empowering everyday Americans to directly support displaced individuals and families. Building on this success, CSH continues to strengthen and expand community sponsorship nationwide. Current initiatives such as the Sponsor Circle Program and localized community sponsorship programs made possible through the Catalyst Grant support trained, vetted sponsor groups and local organizations to deliver tailored assistance, ensuring newcomers are welcomed with dignity and positioned for long-term stability and self-sufficiency. Across all initiatives, CSH works to build sustainable pathways that empower individuals and institutions to welcome newcomers and foster integration, ensuring that displaced individuals are met with effective, community-supported opportunities to rebuild their lives. Position Overview  The Virtual Case Manager will play a central role in advancing CSH’s mission by working across national and local partners to deliver tailored, holistic support to refugees, Special Immigrant Visa (SIV) holders, and other newcomer populations living in the United States through sponsorship. Each newcomer will be paired with a vetted and trained sponsor group, and the Virtual Case Manager will serve as a critical bridge between sponsors, service providers, and community resources to ensure effective coordination of post-arrival services and resolution of challenges. By providing direct intensive case management and equipping sponsors with tools and guidance, the Virtual Case Manager will help newcomers and their sponsors access housing, healthcare, education, employment, and other essential supports. This position is designed to strengthen integration outcomes by working with the local community to support newcomer stability and self-sufficiency. Key Responsibilities  The Virtual Case Manager will provide systematic, coordinated, and timely services that address refugee, SIVs, and other forcibly displaced populations residing in the U.S. (referred to as “clients”), including: Referrals and Resource Navigation • Connecting clients with appropriate social service agencies, community-based organizations, and public benefits (e.g., SNAP, SSI, Medicaid, housing assistance, and employment resources). • Providing sponsors with guidance and training to help them effectively support newcomers in navigating local systems and resources. • Maintaining up-to-date knowledge of state services and developing strong referral networks. Health and Wellness Support • Assisting clients in scheduling and preparing for medical appointments, managing prescriptions, and understanding healthcare paperwork. • Training sponsors to help newcomers navigate healthcare systems and communicate effectively with providers. • Coordinating referrals for escalated health concerns, including mental health and disability services. Housing and Stability • Supporting clients in securing safe and stable housing, resolving housing issues, and accessing emergency rental or financial assistance. • Providing sponsors with tools and guidance to assist newcomers in maintaining a safe and healthy home environment. Integration and Cultural Adjustment • Coordinating delivery of one-on-one and group cultural orientation sessions on topics such as budgeting, transportation, digital literacy, and community engagement. • Equipping sponsors with resources and strategies to reinforce cultural orientation and integration support in their day-to-day interactions with newcomers. • Facilitating access to interpretation and translation services as needed. Collaboration and Advocacy • Partnering with sponsors, national and local organizations, volunteers, and service providers to coordinate comprehensive client support. • Serving as a point of contact for sponsor groups, helping address challenges and ensuring alignment with program guidelines. • Advocating with service providers to make their systems, classes, and processes more accessible and responsive to newcomer needs. Documentation and Reporting • Maintaining accurate case notes, service plans, and records of client and sponsor interactions in accordance with CSH standards. • Reporting on service delivery, sponsor engagement, outcomes, and emerging trends. • Contributing to program evaluation and continuous improvement. Other Duties • Participating in weekly team meetings and virtual case consultations. • Supporting development of resources, training, and best practices for sponsors and remote newcomer integration. • Performing additional tasks as assigned by supervisor. Qualifications  Professional Experience  • Master of Social Work (MSW) strongly preferred; Bachelor’s degree in social work, human services, public policy, or related field with equivalent experience will be considered. • At least 2 years of experience in case management, refugee resettlement, or community-based service delivery (experience working with volunteers or sponsor groups a plus). • Familiarity with challenges facing refugees, SIVs, and newcomer populations in the U.S. • Demonstrated ability to provide trauma-informed, culturally responsive services. • Experience working within the Bureau of Population, Refugees and Migration’s Reception and Placement program or the Office of Refugee Resettlement’s Preferred Communities program preferred. Skills • Excellent interpersonal, oral and written communication skills; ability to develop written resource materials on refugee-related topics for funders and relevant stakeholders; ability to read, analyze and interpret reports and legal documents, and ability to disseminate new information from such materials. • Solutions-focused and results-oriented with strong, creative problem-solving skills.  • Strong negotiation and conflict resolution skills; ability to work collaboratively with constituents from diverse backgrounds and with a variety of styles.  • Strong mentoring and coaching experience.  • Demonstrated ability to work well under pressure and meet deadlines.   • Strong attention to detail.  • Ability to delegate and strong time management skills.  • Ability to work collaboratively with a diverse array of actors.   • Excellent analytical skills. • Strong computer skills, including Microsoft Office and database platforms. Apply tot his job Apply To this Job