Remote- Call Center Scheduler, Access Point

About the position Responsibilities • Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner. • Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools. • Accurately collects and performs data entry of all required patient demographic and insurance information. • Uses professional communication etiquette and listening skills to assist patients with their scheduling needs. • Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Utilize and maneuver between several different software systems. • Maintain accurate and up to date information in the documentation system. • Meet specified goals and objectives as assigned by management on a regular basis. • Maintain confidentiality of account information at all times. • Provide exceptional customer service to all clients. • Escalate any problems that may arise to management. • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. • Maintain awareness of and actively participate in the Corporate Compliance Program. • Assist with other projects as assigned by management. Requirements • High School Diploma required. • One year of previous call center or customer service experience required. • Excellent communication skills. Professional, articulate voice. Ability to communicate effectively, both orally and in writing. • Ability to multi-task in several computer applications while holding a conversation with a customer. • Enjoy working in a fast-paced environment while maintaining a professional attitude. • Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis. Excellent organizational skills and documentation orientation. • Ability to maintain confidentiality. • Ability to work independently. Must be self-motivated and goal oriented. • Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications. Nice-to-haves • Associate's Degree or Bachelor's degree preferred. • Basic healthcare knowledge preferred. Benefits • 401k • PTO • medical • dental • vision • tuition reimbursement • Employee Assistance Program Apply tot his job Apply To this Job