Customer Service Representative - Business Process Transactions
Description:
• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist in process improvement projects and data analysis.
• Support the team in identifying process bottlenecks and maintaining quality standards.
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.
Requirements:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology
• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus
Benefits:
• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• retirement savings plan
• paid holidays
• paid time off
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