Call Center Representative- Orlando, FL

About the position Responsibilities • Receive work order requests via phone and email. • Initiate work orders: manage and maintain the work orders in the computerized work management system. • Assign priority to work order based on initial information available when work order request received. • Responsible for elevating priority work to maintenance scheduler for technician dispatch or other contractors for addressing client needs, as required. • Coordinate support between different facility support organizations (i.e. cleaning services, environmental safety and health, Facilities, Jacobs Facility Maintenance Management services and Jacobs Construction and Design organizations) • Answers inquiries by clarifying desired information; researching, location and providing information. • Resolves some problems by clarifying issues, researching and exploring answers and alternative solutions and escalating unresolved problems. • Handle all repro orders • Provide backup for storekeeper upon absence (or both) • Create unique identification (Item IDs) in Maximo to support the inventory system • Assist in coordination of plant access for subcontractors or vendors relating to the maintenance organization. • Visit LM • Badging • Ensure staff has coffee supplies • Ensure forms are available that are posted in the office • Assist with miscellaneous requests from staff • Monitor the maintenance mailbox Requirements • High school diploma or equivalent • US Citizen • Valid State Driver's License with no major infractions Benefits • Medical, dental, vision, and basic life insurance • 401(k) plan • Ability to purchase company stock at a discount • Deferred compensation plan or the Executive Deferral Plan • Unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees • Seven paid holidays • One floating holiday • Caregiver leave • Merit increases • Performance discretionary bonus • Stock Apply tot his job Apply To this Job