Customer Service Representative III

Job Details Job Location Chicago, IL Remote Type Fully Remote Salary Range $20.00 - $20.00 Hourly Customer Service Representative III Job Description The Customer Service Representative III manages lower-volume databases, facilitates direct-to-patient ordering, and assists team members at the CSR 1 and CSR 2 levels with advice, escalations, and spikes in workload volume. Job Duties • Receives and enters customer orders by scheduling deliveries, pickups, maintenance, and repairs for all private patients, facilities, homecare, and hospice providers through multiple computer databases. • Assists team members at the CSR I and CSR II levels with advice, escalations, and spikes in workload volume • Adheres to department performance standards, as defined by CS Team Leads, CS Supervisor, and CS Director. • Organizes team members at the CSR I and CSR II levels in the absence of Customer Service Team Leads and/or the Customer Service & Dispatch Manager. • Prioritizes orders based on urgency and contractual obligations. • Acts as a liaison to customer on equipment troubleshooting. • Transfers phone calls with professionalism and/or communicates clear messaging via email to proper employees. • Escalates orders to CS Leadership when necessary. • Represents the Company by adhering to policies, standard procedures, and standards of conduct. Qualifications Job Requirements • Associate degree or relevant work experience preferred • Ability to disseminate, analyze, and report data. • Ability to multi-task and solve problems with professionalism. • Strong attention to detail. • Superior communication and interpersonal skills. • Strong organizational and time management skills. • Ability to lead others. Shift Information This is a remote position, with a schedule of 12:30 pm - 9:00 pm CST, Monday thru Friday Apply tot his job Apply To this Job