Patient Account Collection Specialist

About the position Responsibilities • Refer calls/accounts to appropriate parties based on customer inquiries. • Identify problem accounts and escalate as appropriate. • Update the patient account record to identify actions taken on the account. • Work with patients and guarantors to secure payment on outstanding account balances. • Maintain minimum production standards. • Achieve passing quality review scores per unit requirements. • Produce acceptable unit collection volumes. • Work within company attendance guidelines. • Provide excellent customer service. • Work with other team members and management in a professional manner. Requirements • High School Graduate or GED preferred. • Previous Call Center experience preferred. • Minimum one-year related experience preferred, preferably in healthcare. • Experience with collections in healthcare revenue space is preferred. • This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted. • Ability to work uninterrupted for shift (not including breaks/lunch). Nice-to-haves • BILINGUAL is not required, but a plus. Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay. • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans. • Free counseling services and resources for emotional, physical and financial wellbeing. • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). • Employee Stock Purchase Plan with 10% off HCA Healthcare stock. • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder and pet care, home and auto repair, event planning and more. • Consumer discounts through Abenity and Consumer Discounts. • Education assistance (tuition, student loan, certification support, dependent scholarships). • Colleague recognition program. • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence). • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Apply tot his job Apply To this Job