Customer Service Representative (Sales and Related)

We're seeking a customer-focused Customer Service Representative to provide exceptional support to our customers. The successful candidate will be responsible for resolving customer inquiries, issues, and concerns in a timely and professional manner. • Key Responsibilities:* 1. *Customer Inquiries:* Respond to customer inquiries via phone, email, chat, or social media. 2. *Issue Resolution:* Resolve customer complaints and issues in a timely and professional manner. 3. *Product Knowledge:* Provide accurate information about products or services. 4. *Customer Relationship:* Build strong relationships with customers to increase loyalty and retention. • Provide excellent customer service to customers • Conduct routine customer service calls • Research and resolve customer inquiries to customer satisfaction • Uphold high customer service standards • Providing Sprint customers superior customer service • Providing customer service to internal and external customers • Maintain client customer service and satisfaction standards in all customer contacts • Provide exceptional customer service to ongoing customer delivery and client satisfaction • Deliver exceptional customer service through customer interaction and appropriate product delivery • Support multiple Account Managers by resolving customer issues • Provide training to customer on Office Depot programs and web tools • Solicit customer feedback to improve service • Encourage resolution to customer complaints • Ensure customer satisfaction by answering the day-to-day customer inquiries, transactional requests, and general customer service needs • Ensure resolution of customer issues • Handle all customer complaints immediately and resolve to the customer's satisfaction • Represent the store in a positive manner while providing excellent customer service • Creating the ideal customer experience with each customer interaction • Work nights, weekends, holidays, and variable schedule(s) as required in a retail environment • Meet or exceed sales quotas in an accountabilitybased culture Apply tot his job Apply To this Job