Triage Nurse, Fully Remote, SC

Job Type Full-time Description Responsible for identifying the nature and urgency of the patient’s healthcare needs and determining appropriate disposition. Assess the patient’s needs, prioritizes the needs and makes a referral for the appropriate level of care. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice. Job Tasks • Takes incoming telephone calls from patients and gives them medical advice according to predetermined protocols. • Answers questions from patients on varying topics related to their healthcare. • Determines urgency of seeing the patient based on brief assessment. Makes decisions about patients needing to be seen immediately, same day or next day. • Instructs patients about medications and special diets as instructed by the medical provider. • Processes patient’s requests for prescription refills that are received by phone and through the patient portal. • Conducts pre-authorizations for medications when needed. • Schedules patients who will be seen in the office only for shots. • Provides back-up assistance for scanning, and requests for shot records. • Meets position requirements and performs essential functions. • Completes all mandatory training as required. • Performs other duties as assigned. Quality and Customer Satisfaction • Demonstrates commitment to superior customer experiences with a service-oriented attitude. • Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, providers and employees. • Considers patient and employee safety. Takes initiative to identify and eliminate risks. • Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality. Interpersonal Skills • Communicates professionally and appropriately at all times. • Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives. • Identifies, analyzes and solves problems. Accountability and Productivity • Accepts responsibility for decisions and actions. • Utilizes appropriate resources to effectively and successfully execute responsibilities. • Adheres to regulatory and company policies and procedures. Requirements Qualifications • Must be a licensed nurse • Experience in a pediatric medical practice preferred. • Working knowledge of computer applications; prior experience with electronic medical records preferred. • Ability to speak, read and write effectively. • Ability to work independently without direct supervision. • Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner. • Listening skills that provide ability to not only hear what the patient is saying but to interpret subtle indications as tone of voice, hesitations or incomplete responses. • Ability to make sound clinical decisions developed through a minimum of 1 year of experience as a nurse in a pediatric setting. Machines & Equipment Used • General office equipment such as telephone, copy machine, fax machine, scanner, and computer. Working Conditions • May at times work under stressful situations. Physical Requirements • Good visual acuity and ability to verbally communicate. Direct Reports • None Apply tot his job Apply To this Job