Human Resource Service Portfolio Supervisor

Job Title: Human Resource Service Portfolio Supervisor Location: Remote Job Summary The Portfolio Supervisor is responsible for overseeing the successful delivery of services to our customers. They play a crucial role in ensuring services meet or exceed client expectations, are delivered with agreed-upon timelines, and are aligned with organization goals. The Portfolio Supervisor will lead a team of individual contributors who support human resources, onboarding, benefits, and other designated services. Job Duties • Ensure the timely and efficient delivery of service to customers according to agreed upon service level agreements or contracts. • Allocate and manage resources, including personnel, tools, and equipment, to ensure adequate capacity and effective service delivery. • Work with sales and internal teams to onboard new clients; build and maintain partner relationships. • Monitor service performance, track key metrics, and conduct regular service reviews to ensure adherence to quality standards and identify areas for improvement. • Identify and address service-related problems, conflicts, or bottlenecks, working collaboratively with internal teams and stakeholders to find solutions and mitigate risks. • Continuously evaluate service delivery processes and workflows, identifying opportunities for optimization, efficiency gains, and cost savings. • Lead and motivate a team of personnel both located in the U.S. and internationally, providing guidance, coaching, orientation, and performance feedback to enhance productivity and achieve service goals. • Prepare regular reports and documentation on service delivery performance, including key metrics, customer feedback, and improvement initiatives via Smartsheet and Paylocity. • Maintain working knowledge of employment laws, regulations, and compliance requirements. • Develop, update, and communicate guidelines and procedures to promote customer adherence to legal and compliance requirements. Required Skills • Excellent verbal and written communication skills necessary for building rapport with customers, coordinating with internal teams, and conveying complex information clearly. • The ability to lead and inspire a team, foster collaboration, and drive results. • Strong analytical and problem-solving abilities required to identify and resolve service-related issues, make data driven decisions and implement process improvements. • The capacity to build and maintain strong relationships with clients, stakeholders, and team members. • Effective time management, prioritization, and multi-tasking skills are essential to handle multiple projects and meet deadlines in a fast-paced environment. • Strong personal computer skills using Microsoft Office, internet software, and human resource systems. • Able to navigate complex, ambiguous situations with confidence and resourcefulness. • Adept at working across functions to build alignment, resolve challenges, and deliver strategic outcomes. Education and Experience • Bachelor’s Degree or equivalent work experience in the fields of human capital management or managed services required. • 5+ years of cross-functional Human Resources experience required (i.e.. Benefits, Payroll, Recruitment, etc.). • 2+ years' experience leading an operational service organization during a high growth stage with the proven ability to coach, empower, and develop in both a direct and matrix leadership structure preferred. Physical Requirements • Prolonged periods of sitting at a desk and working on a computer. • Must be able to move up to 15 pounds at times. • Must be able to participate in video conferences/meetings. Apply tot his job Apply To this Job