Hybrid Bilingual Medical Assistant - Communication Center (Temporary)

About the position Responsibilities • Assists external providers with care coordination tasks and facilitates communication with care team. • Provide telephone advice according to established guidelines and protocols. • Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up. • Process medication refill requests that are past the 72-hour refill window as well as for patients who are present at the pharmacy, using the Medication Refill Guideline. • Schedules patients for procedures and MA visits per guideline. • Assists patients inquiring about generated imaging orders. • Accurately document patient care in electronic health record. • Manage patient tasks and patient/provider follow-up with assistance from team and according to MA guidelines. • When necessary, secure appropriate interpreting services to handle communication with patients. • Provide safe, comfortable, therapeutic environment for patients and families. • Participate in Quality Assurance activities as directed. • Work collaboratively with other Clinica staff in meeting HRSA, AAAHC, OSHA and other regulatory and/or funding requirements. • Perform other duties as required. Requirements • High school diploma or GED. • Graduate from medical assistant school preferred. • One year experience in a medical facility preferred. • Bilingual in Spanish required. • Sensitivity to low income, ethnic minority community a must. Benefits • Medical • Dental • Vision • FSA/HSA • Life and Disability • Accident/Hospital Plans • Retirement with Employer Contributions • Vacation, sick, and extended illness time off options • Dedication to Justice, Equity, Diversity, Inclusion, and integrated healthcare • Open communication with leadership and mission-focused engagement • Training and growth opportunities with a supportive team invested in your success Apply tot his job Apply To this Job