Customer Service Representative - Portuguese Speaking

## Main Duties and Responsibilities: Respond to customer inquiries and requests in a timely and professional manner via chat Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction Respond to customer inquiries in both English and Portuguese, with fluency in both languages Keep up-to-date with product information and company policies to accurately assist customers Maintain customer data and communicate effectively with internal teams as needed Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days ## It would be a bonus if you also had (Desirable skills): Sports & Gambling knowledge advantageous Cryptocurrency knowledge would be advantageous Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom Australian work rights are preferred. Apply tot his job Apply To this Job