Remote Call Center Agent - Contact Center Representative

We're seeking a highly skilled and motivated Call Center Agent to join our team at Capgemini, a global leader in consulting, digital transformation, technology, and engineering services. As a Remote Call Center Agent, you will play a vital role in delivering exceptional customer service to our prescribers and members, while working from the comfort of your own home.

Job Highlights:

• Competitive salary: $11/hour
• 18-month contract with benefits
• 40 hours/week schedule, Monday to Friday
• Opportunity to work with a multinational company
• Remote work arrangement with flexible scheduling

Job Responsibilities:

• Receive inbound phone calls from prescribers and members, providing timely and effective resolutions
• Utilize multiple software systems to create prescription cases, determine coverage, and manage appeals processes
• Communicate effectively with members and prescribers, displaying excellent written and verbal skills
• Meet or exceed government-mandated timelines, while maintaining high productivity and quality standards
• Convey resolutions to beneficiaries or providers via direct communication and professional correspondence
• Acquire and maintain basic knowledge of relevant client guidance and industry regulations

Requirements:

• Prior call center experience, preferably with a multi-screen setup
• High-speed and reliable internet connection
• Quiet and focused work environment
• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Accountable, results-driven, and critical thinking skills
• Proficient in navigation of multiple computer applications and keyboard skills (30 WPM)

Preferred Qualifications:

• At least two years of general business experience, including problem resolution and customer service
• Six months of PBM/pharmaceutical related work experience
• 1+ years of call center experience and healthcare background
• Team player with excellent communication skills, both verbal and written
• Exposure to business domain and organizational skills, including multi-tasking and prioritization

Education:

• High School Diploma, GED, or equivalent required
• Bachelor's degree in a related field or equivalent work experience preferred

How to Apply:

If you're a motivated and customer-focused individual, please submit your resume to [email protected]. We can't wait to hear from you!

Apply Now and take the first step towards a rewarding new role.

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