Customer Success Manager - Amazon & Walmart Ads Expert

Position at a Glance:

• Company: Intentwise
• Compensation: Competitive salary + performance-based bonuses
• Position: Customer Success Manager
• Start Date: Immediate openings available
• Location: Remote

About Us

Intentwise is a cutting-edge SaaS platform providing innovative Advertising Optimization and Measurement solutions to brands and agencies operating on Amazon and Walmart. Our platform empowers businesses to drive better performance through data-driven insights and automation.

Job Summary

We're seeking a highly skilled Customer Success Manager with experience in Amazon or Walmart ads to join our dynamic team. As a Customer Success Manager, you will play a pivotal role in ensuring our clients successfully implement and utilize our platform, driving both their satisfaction and product adoption. You'll serve as the main point of contact post-sale, guiding clients to maximize the value of our solutions while helping them achieve their business objectives.

Key Responsibilities:

• Customer Support & Advocacy: Provide exceptional support for client inquiries, troubleshoot and resolve issues promptly, and advocate for customer needs to improve our product and service offerings.
• Client Relationship Building: Develop strong, ongoing relationships with key stakeholders at client organizations, ensuring clients are satisfied, engaged, and receive continuous value from our platform.
• Cross-Team Collaboration: Work closely with internal teams to provide feedback, share customer insights, and ensure a seamless client experience across all touchpoints.
• Product Updates & Education: Keep clients informed about new features, product enhancements, and industry trends, and educate them on best practices to maximize the value of our solutions.
• Onboarding & Training: Lead the onboarding process for new customers, ensuring a smooth transition, and conduct training sessions to help clients effectively use our platform.
• Industry Expertise: Stay up-to-date with industry trends and best practices in eCommerce advertising, providing clients with valuable insights and advice.
• Account Health & Retention: Monitor customer health, proactively identify potential issues, and take action to ensure clients continue to get value from our platform.
• Renewals & Upselling: Collaborate with the sales team to identify opportunities for account renewals, upselling, or cross-selling new features.
• Metrics & Reporting: Track and report on key customer success metrics, such as customer health, engagement, satisfaction, and retention.

Qualifications:

• 1+ year of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS or eCommerce space.
• Strong understanding of eCommerce advertising (especially Amazon and Walmart ads) and experience in a customer-facing role with a technical product.
• Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients at all levels.
• Strong problem-solving skills, with the ability to think critically and take initiative to resolve customer issues and improve satisfaction.
• Ability to manage multiple customer accounts simultaneously while maintaining a high level of attention to detail.
• Proactive, resourceful, and able to work independently with minimal supervision in a remote environment.
• Familiarity with CRM systems and customer success tools (e.g., Hubspot, Intercom) is a plus.
• Bachelor's degree in Business or a related field.

Why Join Intentwise?

At Intentwise, you'll join a fast-growing team dedicated to transforming how brands and agencies optimize their advertising on Amazon and Walmart. We offer a competitive compensation package, the flexibility of remote work, and the opportunity to travel to major industry events. As a Customer Success Manager, you'll play a crucial role in driving the company's growth while benefiting from ample opportunities for personal and professional development.

Apply Now!

We encourage you to apply, even if you feel you're not a perfect match. We're looking for great people to join our friendly team.