**Rewritten Job Title:**
Join Our Team: Ecommerce Implementation Expert - Drive Client Success from Launch to Growth
**Rewritten Job Description:**We're seeking a highly skilled Ecommerce Implementation Expert to join our team and drive client success from launch to growth. As a key member of our remote team, you'll have the opportunity to work with clients, implement e-commerce solutions, and contribute to the growth and development of our company.
As an Ecommerce Implementation Expert, you'll be responsible for leading clients through implementation projects, identifying areas for improvement, and providing training and guidance on our e-commerce platform. You'll work closely with clients to understand their needs, develop customized solutions, and ensure a seamless launch experience.
Key Responsibilities:
- Lead clients through implementation projects using our standard launch management approach and toolkit
- Identify and implement improvements to the launch management approach and toolkit
- Manage client launch plans and provide regular status updates
- Lead client status calls and meetings to ensure successful project outcomes
- Provide training and guidance on our e-commerce platform, supporting processes, technology, and equipment
- Assist with client promotions at launch and advise on ongoing marketing plans for consistent growth
- Lead clients through configuration decisions to optimize the e-commerce platform
- Identify gaps in our onboarding process and recommend associated solutions
- Report launch status of each client project and provide regular progress updates
Requirements:
- Demonstrated success in completing projects using cloud-based solutions
- Ability to lead client-facing calls and meetings with confidence and poise
- Strong client relationship-building skills and ability to guide clients through issue resolution
- Technical skills in configuration of pre-determined options, FTP file transfer, and payment processing configurations
- Ability to manage multiple projects concurrently with high volume and low complexity
- Proficiency in using Microsoft Office suite of products
- Basic understanding of web development and general back-end systems
- Ability to work independently and as a member of a team with limited supervision
- Excellent written and verbal communication skills in a professional and effective manner
If you're a motivated and results-driven individual with a passion for e-commerce and client success, we'd love to hear from you. Apply now to join our team and take the next step in your career.
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