Remote Customer Service Representative - Join the Delta Airlines Team from Anywhere!

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for resolving issues with empathy and efficiency? We're seeking dedicated and enthusiastic Remote Customer Service Representatives to join our team at Delta Airlines, one of the world's leading airlines. As a key member of our customer service team, you'll have the opportunity to work from the comfort of your own home, supporting our valued customers and providing top-notch service.

In this full-time remote role, you'll handle customer inquiries, resolve issues, and provide information about flight schedules, reservations, and policies. If you're committed to ensuring customer satisfaction and have a strong skillset in relevant areas, we want to hear from you!

Job Details:

• Job Type: Full-time
• Working Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with empathy and efficiency
• Provide information about flight schedules, reservations, and policies
• Assist customers with booking and modifying reservations
• Handle payment processing and refunds
• Document and update customer records in our CRM system
• Escalate complex issues to higher-level support as needed
• Maintain a high level of professionalism and customer service excellence

Benefits:

• Competitive hourly salary range: $25 - $45
• Comprehensive health, vision, and dental insurance
• Paid time off and holidays
• Employee travel benefits
• Professional development and training opportunities
• Supportive and positive work environment

Requirements:

• Located in the United States
• Previous customer service experience preferred
• Strong communication skills, both written and verbal
• Proficient in using computer systems and CRM software
• Ability to work independently and manage time effectively
• High-speed internet connection and a quiet workspace
• Basic Educational Requirements: High school diploma or equivalent required, Associate's or Bachelor's degree preferred

Company Culture: