Remote Patient Relations Coordinator - Transforming Healthcare Experience

Join our innovative team as a Patient Relations Coordinator, where you'll play a vital role in shaping the future of healthcare. As a 100% remote position, you'll enjoy the flexibility to work from the comfort of your own space in Eugene, OR, with a competitive salary and opportunities for growth. We're seeking a highly skilled and compassionate individual to drive exceptional patient experiences, resolve complex issues, and collaborate with cross-functional teams to improve healthcare outcomes.

As a Patient Relations Coordinator, you will serve as the primary point of contact for patients, families, and healthcare providers, addressing concerns, complaints, and feedback. You will utilize your expertise to analyze and resolve issues, identify areas for improvement, and develop strategies to enhance patient satisfaction and safety. Your exceptional communication and problem-solving skills will enable you to build strong relationships with internal and external stakeholders, including senior management, plan sponsors, enrollees, and regulatory agencies.

Key Responsibilities:

• Receive, document, and resolve patient complaints, feedback, and grievances in a timely and professional manner
• Conduct root cause analysis to identify potential compliance, process, or systemic breakdowns and communicate findings to management
• Collaborate with department leaders, risk management, quality, and compliance to resolve patient issues and identify opportunities for improvement
• Develop and analyze Patient Feedback reports to inform data-driven decisions and drive process improvements
• Provide expert knowledge of appeals processes, resolution, and assessment of appeals status
• Build and maintain effective relationships with internal and external stakeholders, including patients, families, healthcare providers, and regulatory agencies

Requirements:

• 2+ years of patient-facing healthcare experience
• 1+ year of service recovery experience
• Experience working with electronic medical records and complaint management systems (e.g., EPIC, RLDatix, SalesForce, IDX, Mosaic)
• Proficiency with Microsoft suite of tools
• Ability to work standard business hours in PST zone

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Flexible remote work arrangement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Our Mission:

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity and Inclusion:

We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Apply Now and Join Our Team!

Even if you don't feel like a perfect match, we encourage you to apply. We're looking for talented and passionate individuals to join our team and help us transform the healthcare experience.