Remote IT Support Specialist - Join Our Dynamic Team!

Unlock a rewarding career with Workwarp as a Remote IT Support Specialist! We're passionate about flexibility and offer a hybrid role that balances remote work with collaboration. As a key member of our IT support team, you'll leverage your diverse skillset to drive success and enjoy a competitive salary, comprehensive benefits, and a dynamic work environment.

We're seeking a customer-focused Tier 1 Helpdesk Technician to provide top-notch technical assistance to our end-users. As the first point of contact, you'll respond to incoming support requests, troubleshoot basic issues, and escalate complex cases to higher-tier support as needed. If you thrive in fast-paced environments and possess strong communication skills, technical aptitude, and a passion for delivering exceptional customer experiences, we want to hear from you!

Job Highlights:

• Fully remote work arrangement
• Competitive hourly rate: $18 per hour
• Temporary to hire position with benefits available during the temporary period
• Opportunity to work with a cutting-edge call center helpdesk support team

Key Responsibilities:

• Answer, assess, and prioritize incoming helpdesk requests via phone, email, and ticketing systems
• Troubleshoot common IT issues, including hardware, software, and connectivity problems, following established procedures and workflows
• Resolve technical issues at the Tier 1 level and provide clear instructions or documentation to users
• Escalate unresolved issues to Tier 2 or other relevant IT support levels with complete and detailed documentation of steps taken
• Maintain accurate records of issue details, actions taken, and resolutions in the ticketing system
• Contribute to the helpdesk knowledge base by documenting common issues and solutions

Requirements:

• High school diploma or GED required; Associate's degree or IT certifications preferred
• 1-2 years of experience in IT support; previous helpdesk experience is a plus
• Basic understanding of computer systems, mobile devices, and technical troubleshooting
• Familiarity with Windows Operating System and remote desktop tools
• Knowledge of ticketing systems; Service Now experience is preferred
• Strong verbal and written communication skills
• Ability to work independently and manage time effectively

We're an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Ready to Join Our Team?

If you're passionate about delivering exceptional IT support and are looking for a dynamic work environment, apply today and let's build the future together!

Apply Now