Virtual Email and Chat Support Advisor

At Santa Rosa Consulting, we value diversity and believe that a diverse team leads to innovative ideas and better solutions for our clients. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We are seeking a Virtual Email and Chat Support Advisor to join our dynamic Customer Support team. As a key member of the team, you will be responsible for providing exceptional customer service through email and chat channels. If you are a proactive problem-solver with excellent communication skills, we want to hear from you! Responsibilities: • Respond to customer inquiries and issues via email and chat in a timely and professional manner • Provide accurate information and solutions to customers to ensure a positive experience • Escalate complex issues to the appropriate team members for resolution • Maintain detailed records of customer interactions and transactions • Identify and recommend process improvements to enhance customer satisfaction Qualifications: • High school diploma or equivalent • Prior experience in customer service or a related field preferred • Excellent written and verbal communication skills • Strong problem-solving abilities • Ability to multitask and prioritize in a fast-paced environment • Proficiency in Microsoft Office and email/chat platforms If you are passionate about delivering exceptional customer service and thrive in a virtual support role, we encourage you to apply for the Virtual Email and Chat Support Advisor position today! FULL TIME PART TIME WEEKEDNS AS NEEDED The pay range for this role is: 25 - 27 USD per hour(Remote (Allen, Texas, US)) Apply tot his job Apply To this Job