Japanese Bilingual Customer Service and Sales Representative

This a Full Remote job, the offer is available from: United States This is a remote position. Position Overview: We are seeking a talented and bilingual Japanese Customer Service and Sales Representative to join our team at Officepartners360. This role is pivotal in providing outstanding support to our Japanese-speaking clientele while driving sales growth through effective communication and relationship-building. The ideal candidate will be fluent in both Japanese (N1 level) and English, with a passion for delivering superior customer experiences. Key Responsibilities: • Customer Service: • Respond promptly to customer inquiries via phone, email, and chat in both Japanese and English. • Assist customers with product information, order processing, and issue resolution in a courteous and professional manner. • Ensure high levels of customer satisfaction by providing personalized assistance and proactive follow-up. • Sales Support: • Engage with potential customers to understand their needs and recommend suitable office solutions. • Collaborate with the sales team to identify sales opportunities, generate leads, and close deals. • Prepare quotes, proposals, and sales presentations in Japanese and English as needed. • Language Support: • Serve as a language bridge between Japanese-speaking customers and English-speaking team members. • Translate documents, marketing materials, and communications between Japanese and English. • Cross-functional Collaboration: • Work closely with various departments including sales, marketing, and operations to ensure smooth customer interactions and order fulfillment. • Provide feedback to internal teams on customer preferences, market trends, and areas for improvement. Qualifications: • Bachelor's degree or equivalent experience. • Fluency in Japanese (N1 level) and English, both written and verbal. • Previous experience in customer service and/or sales preferred. • Strong communication and interpersonal skills. • Excellent problem-solving abilities and attention to detail. • Proficiency in Microsoft Office and CRM software. This offer from "OP360 (OfficePartners360)" has been enriched by Jobgether.com and got a 77% flex score. Apply tot his job Apply tot his job Apply To this Job