Customer Service Representative (Remote)

Enova International is hiring! We provide a pay rate of $17.00/hr, coupled with a quarterly performance bonus and various other incentive programs. This role is entirely remote; however, candidates must reside in the state of Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Iowa, Utah, Nevada, Arizona, New Mexico, Idaho, Wyoming or Wisconsin. About the role: Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service. Responsibilities: • Respond to incoming customer calls, addressing their questions and providing service • Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services • Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience • Uphold exceptional customer service standards through articulate and effective verbal and written communication • Keep customer accounts meticulously updated with accurate information Requirements: • /Experience in a call center setting is preferred • /Proficient in phone communication and verbal skills, with a keen ability to actively listen • Familiarity with CRM systems and their practices • Customer-centric approach with adaptability to various personality types • Strong multitasking abilities, adept at setting priorities and managing time effectively Benefits: • Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option • PTO & paid holidays off • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Plus so much more! Shifts available (Central Time): • Mon, Thurs-Sun 9:00am-5:30pm (off Tue-Wed) • Mon-Wed, Sat-Sun 9:00am-5:30pm (off Thu-Fri) • Mon-Fri 11:15am-8:00pm • Tues-Fri 8:00am-4:45pm, Sat 9:00am-5:30pm • Tues-Fri 9:45am-6:30pm, Sat 9:00am-5:30pm Start Date: • 9/8/2025 Company DescriptionEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Apply tot his job Apply To this Job