Part-Time Live Chat Support Representative

IngramSpark is a leading self-publishing platform that empowers authors and publishers to distribute their books globally. We are dedicated to providing exceptional service and support to our clients, helping them navigate the publishing process with ease. We are currently seeking a Part-Time Live Chat Support Representative to join our team and assist our customers in real-time. Responsibilities • Provide prompt and accurate responses to customer inquiries via live chat. • Assist authors and publishers with questions related to the IngramSpark platform, including account setup, publishing processes, and distribution options. • Troubleshoot and resolve customer issues efficiently while maintaining a high level of customer satisfaction. • Document customer interactions and feedback to help improve our services and support processes. • Collaborate with team members to ensure a seamless customer experience and share insights on common inquiries. Qualifications • High school diploma or equivalent; a degree in communications, business, or a related field is a plus. • Previous experience in customer service or support, preferably in a live chat environment. • Strong written communication skills with a focus on clarity and professionalism. • Ability to multitask and manage time effectively in a fast-paced environment. • Familiarity with publishing processes and terminology is an advantage. • Proficient in using chat support software and other relevant tools. What We Offer • Flexible working hours with the ability to work remotely. • Opportunity to be part of a dynamic team in the self-publishing industry. • Competitive hourly wage based on experience. • Training and ongoing support to help you succeed in your role. Apply tot his job Apply To this Job