Remote Benefits Customer Service Representative (Must live in Pitt)

Job Title: Remote Benefits Customer Service Representative Pay: $16.50 - $17.25 an hr | Bi-weekly Job Type: • Remote in Pittsburgh, PA (MUST BE LOCAL TO PITTSBURGH, PA) Shift Options: • Pay Rate Increased to 18.00 after 30 days for Non Bilingual • Pay Rate Increased to 18.75 after 30 days for Bilingual • No weekend shifts — ever! • Work Monday through Friday only. • During peak season: Full-time (40 hours/week) with potential overtime. • During off-peak: Hours may vary between 32–40/week, based on client needs. • Must be flexible to work shifts between 7:00 AM – 8:00 PM, with occasional extended hours up to 10:00 or 11:00 PM for short periods. • West Coast roles may require availability from 5:30 AM – 8:00 PM. Remote Benefits Customer Service Representative Overview: • Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Please apply now! Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day. What You’ll Do: • Guide members through benefits enrollment and assist with updates to health and/or pension plans. • Deliver personalized support via phone, email, and webchat — we prioritize quality over speed. • Start on a single client account, and over time, be cross-trained to support multiple clients. • Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. • Interpret plan documents and explain them in simple, easy-to-understand language. • Handle confidential information responsibly in line with HIPAA and data privacy standards. Remote Benefits Customer Service Representative Qualifications: • Important Note: · This is a remote position; however, you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects. What We’re Looking For: • High school diploma or GED required. • Customer service or call center experience is a plus, but not required — we’ll train the right person! • Strong communication and problem-solving skills. • Ability to adapt your service approach to meet a variety of personalities and communication styles. • Tech-savvy with basic computer proficiency. Remote Benefits Customer Service Representative Benefits: • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance. • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates. Bilingual Candidates Encouraged to Apply: • We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency! How to Apply: If you are interested in this position, please apply OR submit your resume to: Saw Hlaing | [email protected] | 412-790-5425 Apply tot his job Apply To this Job