Back Office Support Engineer (US Remote)

About the position Responsibilities • Accurately document product issues and convey workarounds and fixes to customers. • Handle escalated customer issues and see problems through to resolution. • Follow procedures for internal escalation of issues to the appropriate internal teams. • Document solutions to problems that are known to involve extensive research. • Develop and maintain a deep understanding of Mobile Video products and services. • Be available after-hours to provide support to Front Office on a rotational basis (6-8 on call rotations per year). • Provide inbound phone support as required. • Travel as needed. Requirements • 3+ years of technical support experience • Minimum high school diploma or equivalent • Must be able to obtain background clearance as required by government customer • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Nice-to-haves • Hardware, Software and Networking troubleshooting. • RAID technologies and Virtual Disks. • SQL Server queries and updates. • Windows Server 2008 to current version; Windows Desktop. • Linux distributions; Red Hat, CentOS. • Azure Cloud and containers. • Active Directory, DNS. • Routers, switches, VLANs, VPN, DHCP, TCP/IP. • Knowledge of Virtualization platforms; Hyper-V and VMWare a plus. • Internet protocols and certificates (HTTPS, SSL/TLS, etc.). • Excellent phone presence required for troubleshooting. Benefits • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 9 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! Apply tot his job Apply To this Job