Product Content Specialist (Technical Writer)

About ChildPlus ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support. A little about the role… A self-disciplined, passionate technical writer who is seeking a collaborative and agile work environment is needed. Must be highly skilled with content project creation, development and implementation. What You’ll Do… • Develop an extensive working knowledge of our products and Head Start Program Performance Standards • Create and design product content materials with MadCap Flare • Revise, edit and update written and digital content • Integrate and maintain extensive documentation standards across all content • Work with subject matter experts to ensure concepts and functions are accurately documented • Collaborate with team to guarantee timely delivery of product readiness • Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation • Independently driven to research products or tools as needed Requirements Our ideal candidate will have: • Experience in technical writing, content creation, layout and design • Proficiency in HTML/CSS and MadCap Flare* • Expertise with PowerPoint creation and implementation • Excellent written and verbal communications skills • Ability to accurately edit and proof written documentation • Attention to detail • Enthusiasm for developing and applying documentation standards to written and digital content • Organizational skills, including time management and multi-tasking • Capable of managing projects that differ in voice and content • Ability to learn and apply new technologies • Willingness to use project management tools • Confident working independently and as part of a team • Versatile team player who is willing to perform tasks outside the written job description • Flexibility to adapt to changing circumstances • Work effectively and efficiently in a hybrid or remote work environment • Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties • Solid understanding of database systems and structures Additional Requirements • Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events Benefits Why Procare? • Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you • HSA option with employer contributions of $50/month • Vacation time, holidays, sick days, volunteer & personal days • 401K Plan with employer match and immediate vesting • Employee Stock Purchase Plan • Employee Discount Program • Medical, Dependent Care, and Transportation FSA Plans • Paid Parental Leave • Company paid Short and Long-Term disability and Life Insurance • Tuition Reimbursement up to $2,000/year and continued Professional Development • Free access to our Employee Assistance Program with 24/7 live support • Casual workplace environment • Some meals provided • Voluntary Pet Insurance • Prime downtown location close to restaurants and entertainment • Promote from within- excellent career paths Location We are currently in a hybrid in-office/remote working model based on business needs. While our preference is a candidate located in Atlanta, GA, this role is open to remote candidates in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI. Apply tot his job