Design & Delivery Consultant IV, Software/System Application Training *Must be GA Based

About the position In addition to the responsibilities listed above, this position is also responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging advanced knowledge of products, operational workflows, and or clinical work leading the incorporation of application enhancements into each curriculum trained; verifying/training on products, processes, contents, and system updates optimization for multiple applications in support of organizational strategic initiatives to end-users; providing end-user support during system and content go-lives, annual application upgrades and monitoring on an ongoing basis how to improve end-user system proficiency and address end users system issues; preparing and guiding others on analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; potentially providing problem resolution of information systems-related issues and escalating complex concerns from end-users/clinical/ training personnel; and potentially escalating existing application products for feasibility in meeting client requirements and developing recommendations. Responsibilities • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members. , • Builds relationships with cross-functional/external stakeholders and customers. , • Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. , • Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses. , • Leads by influencing others through technical explanations and examples and provides options and recommendations. , • Adopts new responsibilities; adapts to and learns from change, challenges, and feedback. , • Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. , • Facilitates team collaboration to support a business outcome. , • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions. , • Encourages team members to adapt to and follow all procedures and policies. , • Collaborates cross-functionally and/or externally to achieve effective business decisions. , • Provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate. , • Monitors progress and results. , • Supports the development of work plans to meet business priorities and deadlines. , • Identifies resources to accomplish priorities and deadlines. , • Identifies, speaks up, and capitalizes on improvement opportunities across teams. , • Uses influence to guide others and engages stakeholders to achieve appropriate solutions. , • Supports other groups within or outside the company by identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes. , • Works on design and development of trainings by creating new moderately complex content (e.g., course curricula, training aids, and other supporting materials). , • Ensures curriculum accuracy and provides troubleshooting as needed. , • Coordinates with others to select training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls). , • Develops training objectives for education modules, revising and creating training modules and supporting materials. , • Supports clients and others prioritize short-term learning goals but mainly focus on supporting long-term learning goals and ensuring objectives are in alignment with business unit goals. , • Evaluates alternative training techniques, procedures, and/or methods while supporting implementation. , • Evaluates programs training needs by conducting moderately complex needs assessments for training and or performance issues. , • Monitors effectiveness of training by using advanced knowledge to guide others in measuring the effectiveness of training to ensure business needs are met. , • Completes work assignments and supports completion of projects by developing, analyzing, and managing increasingly moderately complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. , • Further examines how to refine training and delivery by independently applying research of training norms and industry standards within assigned areas. , • Drives research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development. , • Responsible for aiding in effective training delivery by driving training program delivery(s) (e.g., orientation, customer service, and supervisory skills). , • Leads learners understanding by leveraging adult learning principles and identifying issues, troubleshooting when needed. , • Determines next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives. , • Monitors and analyzes training results while also providing feedback to other trainers based on training assessment. , • Serves as a trainer by leading moderately complex training, and using best practices for training modalities (e.g., virtual, in-person classroom). Requirements • Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, or a directly related field. , • OR Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field. Nice-to-haves • Three (3) years of experience with eLearning development tools and virtual learning technologies. , • Three (3) years of experience administering Learning Management Systems (LMSs). Benefits • 401k , • health insurance , • dental insurance , • vision insurance , • life insurance , • disability insurance , • paid holidays , • paid volunteer time , • tuition reimbursement , • professional development Apply tot his job