Field Services Administrator-Dispatcher, Remote, Part time

About the position Responsibilities • Receives incoming calls and transfers to appropriate extension while providing requested information. • Creates service tickets for multiple ESG Operating Companies including Heil, 3rd Eye, and Marathon. • Manages incoming service ticket requests, ensuring ticket hygiene for proper service request fulfillment. • Creates field service estimates based on service ticket requests, following Technical Service standard job estimate practices. • Contacts customers for purchase order requests to fulfill service dates. • Develops and maintains basic administrator knowledge of the phone system and makes changes as required. • Maintains mailboxes and extensions as needed. • Arranges travel for technical services team members. • Manages office supply inventory and places orders for items as per the schedule. • Attends work during regular working hours or other schedules as assigned by the department manager, with acceptance of overtime assignments as required. • Performs other related duties as required and assigned. Requirements • High school degree required; a Bachelor's degree is preferred. • 3 to 5 years' experience required. • Prior knowledge of the database, quote system, and ticket system used by Technician teams is required. • Prior experience providing estimates for service is required. • Excellent oral and written communication skills, including a clear and courteous speaking voice. • Ability to handle multiple incoming calls in a calm, courteous, and efficient manner. • Basic business and clerical skills are needed. • Proficient computer skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at the intermediate to expert level required. • Ability to maintain complete confidentiality regarding incoming calls and other information received during employment. • Experience in a rapidly growing and changing environment is important. • Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels within the organization. • Strong organizational skills with great attention to detail. • Ability to quickly adapt in a fast-paced high-energy environment. • Ability to multi-task. Apply tot his job Apply To this Job