Billing and Contracts Administrative Assistant (Remote)

About Us HostMy is a growing, Knoxville-based provider of B2B hosted telephone services, delivering best-in-class Hosted PBX/VoIP solutions tailored to small and mid-sized businesses. Our commitment to quality, reliability, and customer satisfaction has positioned us as a leader in our space. Position Overview We are seeking a Billing and Contracts Administrative Assistant (BCAA) to support our operations team in reviewing new and existing customer contracts, assisting with billing matters, and responding to client inquiries. This is a critical role that ensures our contract and billing processes run smoothly and that customer concerns are addressed with accuracy and care. The BCAA will also assist company administrators with a range of special projects and administrative duties. Key Responsibilities • Review new customer contracts and monitor upcoming terminations • Calculate and communicate early termination fees • Coordinate return of company-owned equipment • Assist with adjustments to customer accounts • Investigate and resolve discrepancies in contracts and billing • Respond to customer inquiries regarding their contracts and monthly invoices • Research compliance requirements at the state and municipal level • Provide administrative support, including: • Preparing agendas • Scheduling and coordinating travel arrangements • Conducting research and compiling data Qualifications & Skills • Strong interpersonal, active listening, and attention to detail skills • Professional, helpful attitude and calm under pressure • Ability to interpret and explain contract terms • Proficient in Google Docs and general office software • Quick learner with strong problem-solving skills • Comfortable working independently from a home office • Flexible and adaptable with day-to-day responsibilities Additional Requirements • Must successfully pass a background check • Pre-employment drug testing is required Benefits • 401(k) with matching • Health insurance • Dental insurance • Health savings account (HSA) • Paid time off Schedule • Monday to Friday • Remote/Work from home Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Health savings account • Paid time off Work Location: Remote Apply tot his job