[Hiring] LMS - Specialist @Ansira Partners II, LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description LMS - Specialist is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. Additionally, this role will oversee the activities of other team members within the team. • Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. • Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. • Understand the company's products or services to effectively address client questions and concerns. • Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. • Document tickets (calls, chats and emails) in the call center database. • Follow specific scripts or call flows to ensure accuracy of information provided. • Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. • Attend training sessions and team meetings to enhance skills and knowledge. • Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. • Demonstrate professional grammar, tone, and volume over the phone. • Use proper sentence structure, positive language, and effective transitions. • Show a willingness to learn new things and adapt to company guidelines and procedures. • May perform other administrative duties as assigned. Qualifications • Strong written, phone and verbal communication skills along with active listening. • Exceptional communication and interpersonal skills. • Empathy and customer-oriented approach. • Ability to handle multiple tasks and prioritize effectively. • Proficient in call center software and technology. • Experience with Zendesk is a plus. • Strong problem-solving skills to address and resolve customer issues efficiently. • Proven track record of reliability. • Willingness to work in 24 * 7 work environment. • Willingness to work on weekends with scheduled week offs as per business requirement. Requirements • High school diploma or equivalent. • Experience in a customer support role or a related role in American process. • Remote-work experience preferred and demonstrated ability to work independently. Company Description Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale. Apply Job! Apply to this Job