Support Engineer (EMEA - Weekends)

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. • Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). • Identify where internal tooling might be developed or obtained to improve support efficiency. • Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: • Experienced in customer support, with 3+ years of experience providing developer support to technical customers. • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. • Excellent communication skills and fluency in English. • Skilled in using Linux/Unix operating systems and the command line. • Experienced working with GitHub Issues and Discussions. • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. • Having a degree in Computer Science is a plus too. Timezones & Logistics • It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC • We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift. • This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. We offer • 100% remote work from anywhere in the world. No location-based adjustment to your salary. • ESOP (equity ownership in the company) • Autonomous work. We work collaboratively on projects, but you set your own pace. • Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents • Generous Tech Allowance for any office setup you need • Annual Education Allowance • Annually run off-sites. About the team • We're a startup. It's unstructured. • Collectively founded more than 30 startups. • Globally distributed team with more than 30 different nationalities. • We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx". • We "dogfood" everything. If you use it in your project, we use it in Supabase. Process • The entire process is fully remote and all communication will happen over email or via video chat. • Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call. • If you pass the screen you will be invited to up to four follow-up interviews. • The calls: • usually take between 20-45 minutes each depending on the interviewer. • most of the time, are all 1:1. • will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function. • Once the interviews are over, the team will meet to discuss several roles and candidates and may: • ask one or two follow-up questions over email or a quick call. • go directly to making an offer. Apply Job! Apply to this Job