[Remote-Position] Field Technician - St Louis, MO, United States
We're building our team and are looking for a creative Field Technician - St Louis, MO, United States! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.
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OVERVIEWField Technicians work with Caper Carts across our partner locations to diagnose and resolve hardware and software related issues. You will work with tickets submitted via ourSupport Portal when on-site troubleshooting and resolution is needed. . You will also provide valuable feedback on the state of hardware and software in the field to our teams. Caper will provide you with all of the tools and work-instructions needed to solve on-site issues. You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery.
About Caper:
Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. CaperÂs unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!
Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions infrastructure and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard customer & business problems in ways that our customers love.
ABOUT THE JOB
 Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
 Communicate with our clients and represent Caper professionally on-site and virtually
 Capture clear notes and other media to document understanding and resolution processes for issues encountered
 Work with a Wonderful Team that will support you in your success
 Requires availability Monday through Friday and the ability to diagnose and resolve incident tickets on-site within 48 hours.
 Contracted role can provide supplemental income with flexible day and evening hours
 ABOUT YOU
 Enjoy learning about and working directly with software and hardware of new technology.
 Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation.
 Customer-focused orientation that aims to over-deliver on expectations
 Willing to work independently in the field with limited supervision
 Logical thinker who is able to connect the dots when a complex challenge arises
 Collaborative attitude who enjoys working with a team to solve problems
Minimum Qualifications
 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
 Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
 Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
 Basic network knowledge in setup of Wi-Fi devices
 Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
 Ability travel-out-of-state for training purposes
 Must have a vehicle and clean driving record.
Compensation and Benefits
 Competitive salary including a monthly retainer
 Flexible schedule
 This is a Part-Time contract position (1099) Apply Job!
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We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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