Remote Call Center Agent - Must live in Washington, DC

Now Hiring: Remote Call Center Representatives – DC Residents Only

A DC Government Agency is hiring DC residents with strong customer service and call center experience for a remote position supporting the Agency's Call Center.

Position Highlights:
• Start Date: Mid-August Selections will be made June 30- July 3rd.
• Schedule: Monday–Friday, 8:30 AM – 6:00 PM
• Pay: $18.23/hr + $4.93/hr health & welfare stipend
• Location: Fully remote (must have a strong and stable home internet connection – minimum 25 Mbps)
• Citizenship: Must be a U.S. citizen

Important Training Requirement:
• The first 6 weeks of training are mandatory — no time off is allowed during this period.
• If you have planned time off in August or September, please do not apply.

What You'll Do:
• Answer inbound calls from the public and assist with health coverage questions and applications
• Guide callers through eligibility, enrollment, and plan selection
• Use internal systems to document calls and manage case details
• Provide excellent, respectful service to people from diverse backgrounds

Qualifications:
• High School diploma or GED
• 6 months to 2 years of customer service, healthcare, or call center experience
• Strong communication and problem-solving skills
• Proficiency with Microsoft Word and Excel
• Experience working with diverse and underserved populations
• Comfortable navigating customer service and CRM software
• Able to work in a fast-paced, structured environment

Remote Work Requirements:
• Reliable home internet (25 Mbps or faster)
• A quiet, distraction-free workspace
• Must stay engaged and responsive during work hours, including calls, emails, and Microsoft Teams

Note: This could become a long-term role. If the assignment ends, you’ll need to return all government-issued equipment.

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