[Remote-Position] Sales & Service Representative
We're searching for a qualified Sales & Service Representative! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.
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OverviewAt First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.
This full-time Sales and Service Representative position is located in Tampa, Florida. It is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
The successful candidate will demonstrate:
 Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
 Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
 Adaptability: Has the ability to learn and adapt quickly to new information and technology
 Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
 Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
 Agility: Able to process information and move quickly through problem resolution
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
 Engaging customers in conversation to understand their banking needs and preferences
 Processing transactions accurately and efficiently
 Providing assistance with account servicing needs
 Facilitating customer awareness and education of bank services, including digital banking capabilities
 Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications  Basic Qualifications: High School Diploma or GED and 6 months of customer service experience  Required Skills and Experience:  1+ years of recent experience in a cash-handling role  Professional communication skills, both written and verbal  Preferred Skills and Experiences:  1+ years in a retail banking environment is highly preferred  Sales support (cold-calling, marketing, etc.)  Working knowledge of Microsoft Office
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits. Apply Job!
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Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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