[PART_TIME Remote] Live Chat Support Agent - work remote, no
Unlock your potential with a new role at workwarp as a Live Chat Support Agent - Work Remote, No Experience Needed! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.
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The House of Mercier is thrilled to offer an exciting opportunity for a Live Chat Support Agent to join our remote team, with no previous experience required! This is a wonderful entry-level position for those looking to start their career in customer service, particularly within the luxury goods sector. As a Live Chat Support Agent, you will provide exceptional support to our customers through our live chat system, assisting them with inquiries about our exquisite jewelry collections and ensuring they have a seamless shopping experience.Key Responsibilities
 Engage with customers via live chat, providing friendly and accurate information regarding products, services, and promotions
 Assist customers with order inquiries, including processing, shipping information, and returns
 Handle customer complaints and issues with professionalism and empathy
 Maintain clear documentation of customer interactions in our system to assist with future inquiries
 Stay informed about our product offerings and company policies to provide informed assistance
 Collaborate with team members to ensure a positive customer experience and share insights for continuous improvement
 Embody a positive and friendly attitude while interacting with customers to enhance satisfaction
Requirements
 Fluency in English is required; proficiency in additional languages is a plus
 No prior experience is needed; we provide training and support for new team members
 Strong written communication skills and a willingness to learn
 A proactive attitude towards problem-solving and customer service
 Ability to work independently in a remote environment and manage time effectively
 Basic computer skills and familiarity with digital communication tools are advantageous
 A passion for luxury products and a commitment to providing excellent customer service
Benefits
 Health Care Plan (Medical, Dental & Vision)
 Retirement Plan (401k, IRA)
 Life Insurance (Basic, Voluntary & AD&D)
 Paid Time Off (Vacation, Sick & Public Holidays)
 Family Leave (Maternity, Paternity)
 Short Term & Long Term Disability
 Training & Development
 Work From Home
 Free Food & Snacks
 Wellness Resources
 Stock Option Plan
 Great Salary
 Other Perks Apply Job!
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Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
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